(1) Job Responsibilities / 岗位职责
1.To maintain business relationship with existing customers by contacting the customer on a regular basis to improve customer service satisfaction.
通过定期联系现有客户，维护业务关系并提升客户服务满意度。
2. Contract archiving contract renewal.
负责合同归档与合同续签工作。
3. Interact with operation, sales, finance (contract process) departments ffollowing up company procedure to enhance clients’ satisfaction.
与运营、销售、财务（合同流程）等部门沟通协调，跟进公司流程，提升客户满意度。
4. Handle clients’ enquiries on a professionally, timely efficiently follow up customer service complaints.
专业、及时、高效地处理客户咨询，并跟进客户服务投诉。
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(2) Qualification / 任职要求
1. Bacheldegree with over two years B2B customer services sales work experience is essential.
本科及以上学历，具有两年以上 B2B 客户服务或销售工作经验。
2. Capable of using Microsoft Office Google. And, not afraid of engaging various systems.
熟练使用 Microsoft Office 和 Google 工具，能够适应并操作多种系统。
3. Must be a self-starter, extremely motivated, effective to perform.
具备主动性和高度工作热情，能够高效完成任务。
4. Possess sophistication poise to work with high-level contacts.
具备良好的职业素养与气度，能够与高层客户进行良好沟通与合作。
5. Good language skills: Proficiency in Cantonese English (oral communication) is required, as the role will support Hong Kong clients involve business travel to Hong Kong.
具备良好的语言能力：必须熟练使用粤语和英语（口语沟通），能够支持香港客户，并可接受赴香港的工作出差。
