Main Duties
Administration
§ Ensures that the FoodBeverage activities are aligned with the respective Corporate Strategy, andthat the Hotel Actions have been implemented where appropriate.
§ Oversees thepreparation of individual Departmental Operations Manuals.
§ Conducts regulardivisional communications meetings ensures that departmental briefings andmeetings are effective conducted as necessary.
CustomerService
§ Ensures that all associatesdeliver the brpromise provide exceptional guest service at all times.
§ Ensures that associatesalso provide excellent service to internal customers in other departments asappropriate.
§ Spends time in publicareas observing associate-guest interaction talking with guests, workingthrough Heads of Department to coach associates in guest service skills asnecessary.
§ Handles all guest andinternal customer complaints inquiries in a courteous efficient manner,following through to make sure problems are resolved satisfactorily.
§ Maintains positiveguest colleague interactions with good working relationships.
Financial
§ Maximises associateproductivity through the use of multi-skilling, multi-tasking flexiblescheduling to meet the financial goals of the business as well as theexpectations of the guests.
§ Ensures that eachprofit centre (e.g. Outlet, Bar, Banquets) is operated in line with maximisingprofit while delivering on the brpromise.
§ Ensures that each costcentre (e.g. Stewarding) operates with the lowest possible cost structure whilealso delivering on the brpromise to the guest.
§ Coordinates thepreparation of the Annual Business Plan fFood Beverage.
§ Analyses businessperformance strategically to facilitate accurate meaningful forecasting,involving the respective Heads of Department as appropriate.
§ Manages costsproactively based on key performance indicators, working through the respectiveHeads of Department as appropriate.
§ Ensures that allhotel, company local rules, policies regulations relating to financialrecord keeping, money handling licensing are adhered to, including thetimely accurate reporting of financial information
§ Assists in theinventory management ongoing maintenance of hotel operating equipment andother assets.
§ Participates in weeklyyield revenue management meetings actively, overseeing the appropriatepricing structures to maximise yield overall profits in Outlets andBanquets.
Marketing
§ Prepares, utilises andupdates an Annual Marketing Plan, broken down as necessary by department.
§ Evaluates local,national international market trends, vendors other hotel/restaurantoperations constantly to make sure that the hotel’s own operations remaincompetitive cutting edge.
§ Encourages Heads ofDepartment to look fMarketing Public Relations opportunities to increaseawareness ultimately business.
Operational
§ Ensures that allcompany minimum brstandards have been implemented, that optional brandstandards have been implemented where appropriate.
§ Monitors alloperations, especially during peak business periods, working through therespective Head of Department to make adjustments where necessary.
§ Ensures that allTouches of Hyatt the Food Beverage Top 20 are implemented.
§ Provides feedback onthe results of the Consumer Audit ensures that the relevant changes areimplemented.
Operational (continued)
§ Works closely withother Leadership Committee members in a supportive flexible manner,focusing on the overall success of the hotel the satisfaction of hotelguests.
§ Ensures that Food andBeverage associates work in a supportive flexible manner with otherdepartments, in a spirit of “We work through Teams”.
§ Ensures that all associatesare up to date with the availability of seasonal new products on themarket.
§ Tastes monitorsthe food beverage products served throughout the operation, providingfeedback where appropriate.
Personnel
§ Oversees assistsin the recruitment selection of all Food Beverage associates. Ensures that Heads of Department followhotel guidelines when recruiting use a competency-based approach toselecting their associates.
§ Oversees thepunctuality appearance of all Food Beverage associates, making surethat they wear the correct uniform maintain a high standard of personalappearance hygiene, according to the hotel department’s groomingstandards.
§ Maximises theeffectiveness of Heads of Department by developing each of their skills andabilities through the appropriate training, coaching, and/mentoring.
§ Conducts annualPerformance Development Discussions with Heads of Department supports themin their professional development goals. Ensures that they in turn conduct annual Performance DevelopmentDiscussions with their associates.
§ Ensures that each Headof Department plans implements effective training programmes ftheir associatesin coordination with the Training Manager their Departmental Trainers.
§ Encourages associatesto be creative innovative, challenging recognising them ftheircontribution to the success of the operation.
§ Supports theimplementation of The People Philosophy, demonstrating reinforcing Hyatt’sValues Culture Characteristics.
§ Ensures that all associateshave a complete understanding of adhere to associate rules regulations.
§ Ensures that associatesfollow all hotel, company local rules, policies regulations relating tofire hazard safety, security.
§ Feedback the resultsof the Associate Opinion Survey ensures that the relevant changes areimplemented.
Other Duties
§ Is knowledgeable instatutory legislation in associate industrial relations.
§ Understands andstrictly adheres to Rules Regulations established in the Associate Handbookthe Hotel’s policies concerning fire, hygiene health safety.
§ Ensures high standardsof personal presentation grooming.
§ Maintains strong,professional relationship with the relevant representatives from competitorhotels, business partners otherganisations.
§ Responds to changes inthe Food Beverage function as dictated by the industry, company hotel.
§ Attends trainingsessions meetings as when required.
§ Carries out any otherreasonable duties responsibilities as assigned.
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