• Participate in the preparation of the annual departmental operating budget financial plans. Monitbudget control labour costs expenses with a focus on rate strategy, building initiatives inventory management.
• Oversee night audit function preparation of daily financial reports.
• Develop plans to increase occupancy ADR through walk-ins upselling at the front desk.
员工团队：
• 处理员工日常事务，计划并分配工作，为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高团队成员的绩效。
• 对全体员工实施教育与培训，确保所有工作符合国家、各省市与地方的法律和安全法规。确保员工接受适当的培训，保证为他们配备完成工作所需的各种工具和设备。
• 确保员工获得与操作系统、安全、现金处理流程、服务和标准有关的恰当培训。
PEOPLE:
• Manage day-to-day staffing requirements, plan assign work, establish performance development goals fteam members. Provide mentoring, coaching regular feedback to help manage conflict improve team member performance.
• Educate train team members in compliance with federal, state local laws safety regulations. Ensure staff is properly trained has the tools equipment to carry out job duties.
• Ensure staff is properly trained on systems, security cash handling procedures, service quality standards.
宾客体验：
• 确保前台员工为宾客提供快捷、专业和个性化的服务。
• 确保宾客抵达酒店时受到欢迎和问候，把握时间和宾客进行交流。以恰当的方式对宾客的投诉予以回应，通过与宾客建立良好的关系并获取反馈，不断提升宾客满意度。
• 对前台和公共区域进行例行检查，若发现任何问题马上采取行动。
GUEST EXPERIENCE:
• Ensure front office staff provides guests with prompt service, professional attention personal recognition.
• Ensure guests are greeted upon arrival make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback build relationships to drive continuous improvement in guest satisfaction.
• Conduct routine inspections of the front office public areas take immediate actions to correct any deficiencies.
企业责任：
• 核查账单指令和宾客信用情况，按酒店信用政策操作，确保以安全方式处理所有交易。
• 为团队成员提供 PBX 流程培训，在紧急情况下担任酒店的主要联络人；同本地消防、警务、应急部门相关人员建立和维护良好的工作关系。
RESPONSIBLE BUSINESS:
• Check billing instructions guest credit fcompliance with hotel credit policy ensure all transactions are handled in a secure manner.
• Train team members on PBX procedures serve as a central communications point during emergency/crisis situations; develop maintain relationships with local fire, police, emergency personnel.
完成其它分配的任务。可能需要担任值班经理。
Perform other duties as assigned. May also serve as manager on duty.
