Operational Efficiency:
·
Assist in overseeing day-to-day operations to ensure smooth and
efficient service.
协助督导餐厅日常运营以确保顺畅及高效的服务
·
Implement support the maintenance of standard operating procedures
(SOPs) across all departments.
在餐厅所有部门内执行和维持服务标准操作程序(sop)
·
Monitmanage inventory, ensuring proper stock levels timely
ordering of supplies.
负责库存管控，以确保适当的库存量和所需运营物品的及时订购
·
Coordinate with the Restaurant Manager to maintain menus,
ensuring they reflect current offerings.
配合餐厅经理做好菜单更新工作 以确保每日正常运营及提供
·
Facilitate effective communication between FOH (Front of House), BOH
(Back of House), other departments to maintain seamless operations.
促进餐厅和后厨以及其他部门之间的有效沟通，保持工作中的配合无缝衔接
Wine Program:酒水管理
·
Oversee the wine inventory, ensuring accurate stock levels timely
replenishment.
管控葡萄酒库存，确保合理的库存量并及时补货
·
Collaborate with the Restaurant Manager to the wine list,
ensuring it complements the menu reflects the restaurant’s concept.
配合餐厅经理更新酒单，确保酒水与菜品搭配相得益彰，能够突出餐厅的品质与独特理念
·
Monitthe quality of wine service address any inconsistencies.
把控葡萄酒服务并解决该环节中所产生的问题
·
Ensure proper storage handling of wines, maintaining ideal
conditions fpreservation.
确保葡萄酒储存的合理化，保持储存状态
·
Train staff on wine offerings, service techniques, proper pairings
with dishes.
对餐厅员工进行葡萄酒知识培训及服务技能，以及为客人提供菜品搭配选择
Staff coordination:团队协作
·
Assist the Restaurant Manager in recruiting, training, supervising
staff, with a particular focus on wine service training.
协助餐厅经理招聘、培训和对员工进行督导，特别是针对葡萄酒服务进行培训
·
Coordinate staff schedules, ensuring adequate coverage during peak
hours optimizing labcosts.
协调员工班次调整，在优化劳动力成本的同时，确保在餐厅用餐高峰时段有足够的人员覆盖率进行服务
·
Support the Restaurant Manager in conducting performance evaluations,
providing constructive feedback to improve service quality.
协助餐厅经理进行绩效评估，提供有建设性的反馈意见以提高服务质量
·
Ensure adherence to company policies standards, including
grooming, service protocols, wine presentation.
确保遵守公司的政策和标准，包括仪容仪表、规章制度和葡萄酒部分的展示
Quality Control:品质管控
·
Monitboth food service quality to ensure consistency and
excellence.
管控食品及服务质量以确保一致性和卓越性
·
Conduct regular checks on wine service food presentations,
ensuring the highest standards are maintained.
定期检查葡萄酒服务和菜品出品，确保维持高标准
·
Work closely with the kitchen service teams to address resolve
any operational service-related issues.
与厨房和服务团队紧密合作，及时解决任何与运营或服务相关的问题
· Conduct
regular inspections of the dining area kitchen to maintain high standards
of cleanliness, hygiene, safety.
定期对用餐区及厨房进行检查，保持高标准的清洁、卫生和安全状态
Customer Service Support:对客服务
·
Assist in ensuring exceptional customer service by addressing guest
concerns resolving complaints promptly professionally.
能够及时且专业地解决客人提出的问题和投诉，协助并确保卓越的对客服务
·
Support the Restaurant Manager in building maintaining
relationships with regular customers, offering personalized recommendations
ffood wine pairings.
协助餐厅经理建立和维护与客人的关系，提供个性化的菜品和葡萄酒搭配建议
·
Monitrespond to customer feedback from online reviews, ensuring
timely appropriate responses.
监管和回应客户的在线评论反馈，确保及时且适当的回应
·
Encourage staff to provide wine suggestions to enhance the dining
experience promote upselling.
激励员工提供葡萄酒建议，以提升客人用餐体验及酒水收入
Financial Management Assistance:财务管理
·
Collaborate with the Restaurant Manager to manage the budget, control
expenses, optimize profit margins.
与餐厅经理协作，管理预算，控制费用，优化利润率
·
Assist in analyzing sales inventory reports, focusing on wine and
beverage costs to ensure profitability.
协助分析销售和库存报告，重点关注葡萄酒和饮品成本，以确保盈利状态
·
Contribute to the development implementation of strategies to
increase revenue through wine sales, promotional events, special offers.
通过葡萄酒销售、宴会活动和特殊推广，帮助制定和实施增加收入的策略
·
Ensure accurate tracking of wine inventory report any
discrepancies losses.
确保实时跟进葡萄酒库存并报告任何差异或损失
Safety Compliance:安全与合规
·
Ensure compliance with health safety regulations, local laws, and
wine licensing requirements.
确保符合葡萄酒品质的安全法规以及当地法律和葡萄酒许可要求
·
Conduct routine checks to uphold cleanliness, hygiene standards, and
proper wine storage practices.
进行日常检查，以保持清洁符合卫生标准，维持正确的葡萄酒储存操作原则
·
Assist in training staff on
health, safety, emergency procedures, responsible alcohol service
practices.
协助对员工进行健康、安全、应急程序和负责任的酒精服务实践方面的培训
Responsibilities 岗位职责:
·
Assist the Restaurant Manager in leading motivating the team to
achieve high standards in both food wine service
协助餐厅经理引导并激励团队在餐饮服务方面达到高标准
·
Ensure the efficient operation of all restaurant activities, including
wine service, on a daily basis.
确保所有餐厅活动的有效运作，包括每天基本的酒水服务
·
Support the management of supplier vendrelationships, ensuring
the timely delivery of quality supplies, including wines.
协调与供应商之间合作关系，确保及时收取所订高品质货品及葡萄酒等
·
Maintain a positive productive work environment by fostering
teamwork professional growth.
通过促进团队合作及专业提升，确保积极和富有成效的工作环境
·
Monitoperational efficiency suggest continuous improvement
initiatives, especially in wine service sales
督导运营效率并提出可持续改进的建议，特别是在葡萄酒服务和销售方面
·
Stay updated on industry trends, particularly regarding wine
offerings, to keep the wine program competitive attractive.
了解行业趋势，特别是葡萄酒产品，以保持葡萄酒项目的竞争力和吸引力
·
Report daily on restaurant performance, wine sales, any
operational issues to the Restaurant Manager.
向餐厅经理汇报餐厅日常业绩、葡萄酒销售和任何运营中问题
Specifications 岗位要求:
Work Experience 工作经验
·
Minimum of 2-3 years of experience in a supervisory management role
within the restaurant industry.
至少2-3年餐饮行业管理工作经验
·
Previous experience with wine service, inventory management, staff
training in a fine dining Michelin-star environment is preferred.
有在高端餐厅或米其林星级餐厅葡萄酒服务、库存管理和员工培训经验优先
·
Experience working in Beijing China is an advantage.
有北京或国内工作经验者优先
Required Skills 要求技能
·
Strong leadership team coordination skills, with a focus on wine
service.
具有良好的领导和团队协调能力，专注于葡萄酒服务
·
Excellentganizational multitasking abilities.
优秀的组织和多项任务处理能力
·
Solid understanding of both FOH BOH operations, with an emphasis
on wine management.
对前厅和后厨运营有深入的了解，重点是葡萄酒管理方面
·
Financial acumen with experience in managing budgets, analyzing wine
inventory, optimizing costs.
对财务具有敏锐的见解与管理预算经验，根据葡萄酒库存，分析并优化成本
·
Ability to work under pressure resolve challenging situations
efficiently.
能够高强度压力下完成工作并有效地解决具有挑战性的问题
·
In-depth knowledge of wine, food wine pairings, wine storage
techniques.
深厚的葡萄酒知识，具有菜品和葡萄酒搭配理念以及葡萄酒储存认知
·
High attention to detail a strong commitment to maintaining
service quality.
密切关注细节，并致力于保持服务质量
·
Proficiency in computer applications, particularly finventory
tracking POS systems.
熟练使用计算机软件，特别是库存管理以及POS系统
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