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取自上海外滩W酒店近一年相关招聘职位
客户忠诚经理 Loyalty Manager
上海-普陀区 |
3-5年 |
大专以上 |
2026-01-07
9000-12000
The Loyalty Manager is responsible torecognize engage with our Elite, Cobalt redemption stay members todeliver on the highest quality of member stay experience.
诚客户经理的职责在于认知和建立与万豪旅享家精英级会员，积分兑换的入住等客人的情谊。忠确保精英级会员得到高质量高效率的服务.
This role manages coordinates allaspects of Elite, Cobalt redemption stay members experience from arrival onmeet greet, during stays as one point of contact recognition throughoutthe entire hotel, departures to bid farewell post-stay feedback in EmpowerGXP with Customer Engagement Centre. The Loyalty Manager directs, implements evaluates the quality of products services provided to Elite, Cobalt & redemption stay members as measured by GSS - Elite Appreciation Enrollment results. These personnel will partner with Marriott Bonvoy Head ConnectConnectteam to ensure effective communication member engagement pull-through across the entire hotel, in creating extra-ordinary highly personalized experiences to Elite, Cobalt redemption members.
负责监督忠诚客户团队持续为精英级客人提供高质量的入住体验，欢迎客人，收集客人的喜好，放置欢迎礼品及礼品的成本控制，实施宾客满意度项目（特别是对于会员满意度项目），推动万豪旅享家相关会员政策的跟进。
The Loyalty Manager will partner with Human Resources to train &sustain My Marriott Bonvoy stories.
协同人事部做关于万豪旅享家忠诚客户的培训。
