Position职位: 大客户经理Key Account Manager
Reports to汇报对象: Power Tools China Commercial Leader中国区动力工具销售负责人
Job Overview职位概述:
Fully responsible fthe development, relationship maintenance, business growth of the companys strategic key accounts. The candidate must possess exceptional strategic thinking, resource integration capabilities, customer leadership. By establishing a systematic key account management system, the role drives cross-departmental collaboration to ensure sustainable growth high satisfaction of key account business, providing core support fachieving the companys strategic goals in the Chinese market.
全面负责公司战略大客户的开发、关系维护与业务增长。需要具备卓越的战略思维、资源整合能力和客户领导力，通过构建系统化的大客户管理体系，驱动跨部门协作，确保关键客户业务的可持续增长与高满意度，为实现公司在中国市场的战略目标提供核心支撑。
Key Responsibilities核心职责:
61 Conduct regular market competitive analysis to adjust strategies capture business opportunities. Develop implement annual key account business development strategies, sales targets, action plans; achieve the annual goal.
定期进行市场与竞争分析，调整策略以把握业务机会。制定并实施年度大客户业务发展战略、销售目标及行动计划；实现年度业务指标。
61 Systematically develop maintain strategic customer relationships, develop new Key accounts, deeply understanding customer needs decision-making processes; establish customer profiles dynamic tracking mechanisms to enhance customer loyalty.
系统开发与维护战略客户关系，开发新客户。深入理解客户需求与决策流程；建立客户档案与动态跟踪机制，提升客户忠诚度。
61 Continuously key account management, including standardized mechanisms fopportunity identification, project advancement, contract collection management, delivery, after-sales service.
大客户管理，包括商机识别、项目推进、合同和收款管理、交付与售后服务等环节的标准化机制。
61 Act as the core coordinatfkey account business, leading internal resources such as technical, product, supply chain, quality, service teams to provide end-to-end solutions fcustomers, ensuring smooth project delivery customer satisfaction.
作为大客户业务的核心协调人，牵头组织技术、产品、供应链、质量、服务等内部资源，为客户提供端到端解决方案，确保项目顺利交付与客户满意。
61 Establish customer complaint emergency handling processes, promptly responding to resolving majcustomer issues; conduct regular satisfaction surveys to continuously enhance the customer experience.
建立客户投诉与应急处理流程，快速响应并推动解决重大客户问题，定期开展满意度调研，持续提升客户体验。
61 Work closely with the sales marketing teams in China global KA team to share key account insights, empower frontline teams, jointly drive the achievement of business objectives.
与中国区销售及市场团队以及全球大客户团队紧密合作，传递大客户洞察，赋能前线团队，共同推动业务目标的实现。
Qualifications任职资格:
61 Bachelor’s degree higher, preferably in Mechanical Engineering, Industrial Automation, Marketing, Business Administration, related fields.
本科及以上学历，机械工程、工业自动化、市场营销、工商管理等相关专业优先。
61 At least 5 years of experience in key account management strategic sales, with preference given to those with a background in related B2B industries such as power tools, industrial automation, equipment manufacturing.
至少5年以上大客户管理或战略性销售经验，有电动工具、工业自动化、装备制造等相关to B行业背景者优先。
61 Ability to independently conduct customer needs analysis, present technical solutions, engage in business negotiations; familiar with key account management methodologies tools (e.g., CRM systems).
具备独立进行客户需求分析、技术方案交流和商务谈判的能力；熟悉大客户管理方法论。
61 Excellent resource integration project management skills, with the ability to effectively drive complex cross-departmental collaboration.
优秀的资源整合与项目管理能力，能够有效推动复杂跨部门协作。
61 Outstanding communication skills, interpersonal skills, the ability to engage with senicustomer executives.
出色的沟通能力、人际交往能力及客户高层对话能力。
61 Self-motivated with high responsibility, Strong stress resistance results-oriented mindset.
自驱型工作习惯，具备高度的责任心，具备较强的抗压能力和结果导向意识。
61 Proficient in English listening, speaking, reading, writing.
具备良好的英语听说读写能力。
61 Willingness to undertake frequent business trips.
能适应较频繁的出差。
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