engineer 招聘（工资待遇要求）

主要职责

61 根据 WPP 标准，为 WPP 员工、旗下各个机构以及来访客户提供卓越的现场 IT 支持
61 根据需要为各地办事处提供远程支持
61 确保桌面和标准技术服务（包括会议室视听设备）得到维护和支持
61 与业务用户建立牢固的关系，了解他们的需求并提供量身定制的服务支持
61 对用户进行 IT 服务、IT策略以及IT实践方面的培训
61 在工单系统中准确记录所有 IT 参与的事件，以便进行报告和绩效跟踪
61 管理入职和离职流程，包括账户管理和资产管理
61 与内部和外部团队合作及时解决初级级和中级事件
61 维护安全协议并监控第三方参与
61 支持用户和办公室搬迁、硬件/软件部署和保修更换
61 管理 IT 资产采购、库存和生命周期
61 促进IT基础架构设施更新并排除设备的一般故障
61 支持集团的合规性活动
61 非工作时间提供支持
61 根据需要执行其他职责

Key Responsibilities

61 Deliver exceptional on-site IT support to WPP employees, agencies, visiting clients, in line with WPP standards
61 Provide remote support to regional offices as needed
61 Ensure deskside operations standard technology services, including meeting room , are maintained supported
61 Build strong relationships with business users, understanding their needs delivering tailored support
61 Champion a customer-focused approach, empowering end users to make the most of technology tools
61 Educate users on IT services, policies, best practices
61 Accurately log all IT engagements in the ticketing system freporting performance tracking
61 Manage onboarding offboarding processes, including account administration asset management
61 Resolve Level 1 2 incidents, collaborating with internal external teams ftimely resolution
61 Maintain security protocols monitthird-party engagements
61 Escalate complex issues to Infrastructure Management teams when required
61 Support user office relocations, hardware/software deployments, warranty replacements
61 Manage IT asset procurement, inventory, lifecycle
61 Contribute to the Service Desk knowledge base documentation
61 Collaborate with global IT functions to implement standards support local business needs
61 Facilitate infrastructure refreshes basic device troubleshooting
61 Support software licensing reviews compliance activities
61 Be available foccasional out-of-hours support
61 Perform other duties as required

技能要求
61 3-5 年的 IT 帮助台或桌面支持经验
61 这是一个 100% 的现场职位;您必须在我们指定的办公地点工作
61 在 Windows 和 Mac OS 方面具有强大的跨平台专业知识;以及视屏会议系统技术的应用知识
61 出色的解决问题的能力和积极主动的态度
61 理解用户的诉求且掌握与不同用户有效沟通的技巧
61 跨团队协作，并建立起良好的关系
61 较强的英语书面和口头沟通能力（需要较高的水平）
61 有效的时间管理和优先级排序能力
61 可以在压力下仍然保持专业、平易近人的举止

Skill Requirements
61 3–5 years’ experience in IT help desk deskside support roles
61 This is a 100% on-site role; you must be able to work from one of our designated office locations
61 Strong cross-platform expertise in Windows Mac OS; working knowledge of technology
61 Excellent problem-solving skills a proactive, can-do attitude
61 Empathy effective communication skills with diverse end users
61 Ability to build trust-based relationships collaborate across teams
61 Strong written verbal English communication skills (advanced level required)
61 Effective time management prioritization abilities
61 Professional, approachable demeanunder pressure