Job Purpose
The SeniIT Onsite Support Engineer provides onsite end-user office support, including desktops, laptops, peripherals, applications, onsite IT infrastructure. Working closely with Group IT Cybersecurity functions, you will also support (group) projects incident escalations.
Candidate Profile
- Five years of experience in an IT support role with broad exposure responsibilities, preferably in an internationalganisation
- Bachelors degree in IT
- Good verbal written commof English Cantonese, Mandarin is an advantage
- Quick to understAcclime services, ideally with experience in the same a similar industry
- Understands applies control risk, governance frameworks
- Relationship builder at all levels across the group
- Service securityiented, calm, patient
- Clear communicator, able to explain in non-technical terms
Key Responsibilities
End User Support
- Monitrespond effectively to requests incidents in the ITSM ticketing tool within defined SLA’s.
- See through incidents until closure, coordinate communicate with users support teams.
- Timely onboarding offboarding of employees, including preparation of user accounts, assigning access rights, allocation of software licenses, preparation of IT equipment including laptops MDM configuration.
- Provide training, guidance, coaching to users on IT matters, applications, operational procedures.
- Installing, configuring, delivering, maintaining EUC devices applications.
Cyber Information Security
- Follow up on security alerts, investigate, resolve escalate as appropriate.
- Follow best practices standards to ensure performance security requirements are met.
- Ensure applications data are backed up in compliance with group policy.
- Ensure an IT DRP is in place that it is regularly tested.
- Monitpromote ISO 27001 compliance.
- Promote security awareness, policies standards to end users.
Administration & Documentation
- Maintain an up to date inventory of IT assets their configuration.
- end user documentation fbasic use of IT assets, make these available in the designated standard repositories.
- Prepare deliver basic user training, materials, procedures work instructions.
Application Administration & Support
- Ensure access to applications is actively managed comply with group security requirements.
- Troubleshooting liaising with vendors.
IT Infrastructure Administration & Support
- Administration management of local office servers, networks other IT infrastructure components.
- Ensure IT assets are regularly patched updated, included in security monitoring scans.
- Actively monitcritical IT assets resources to minimize disruption.
Coordination & Collaboration
- Assist with global local projects.
- Escalate delegate work across team members if/as appropriate
- Coordination with internal external parties to resolve incidents problems.
- Liaise maintain relationships with IT vendors.
Skills Qualifications
- MS Office 365 user administration support
- MS Intune configuration support
- IT Service Desk ticketing (Manage Engine)
- Endpoint management (Endpoint Central) automated software distribution
- Endpoint security (Sophos) deployment incident resolution
- Windows 10/11, Windows Server 2016/2019, Hyper-V installation, administration, configuration
- Familiar with ITIL 4, certified is an advantage
- Vulnerability Patch Management
- Network configuration troubleshooting, including WAN, LAN, WIFI (Aruba), VPN (Sonicwall)
- Experience with office moves ISO 27001 audits/compliance is an advantage
Certifications
- ITIL 4 Foundation
- Microsoft 365 Administration & Modern Desktop Administrator
- Azure and/AWS Cloud Administration
- CompTIA A+
- Information Cybersecurity fundamentals, fexample, from ISACA, SANS, EC-Council, ISA
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