Role Overview:
We are seeking a Smart Hands Engineer with a strong background in Network Operations Support to provide on-site assistance at local customer data centers offices. This role involves hands-on support fnetwork-related issues, hardware installations, troubleshooting, coordination with remote teams to ensure seamless operations.
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Key Responsibilities:
• Provide on-site support fnetwork equipment, servers, related infrastructure in data centers office environments.
• Perform physical tasks such as cabling, racking, stacking, replacing hardware components.
• Assist in network troubleshooting, including connectivity issues, hardware failures, configuration support under remote guidance.
• Execute smart hands activities, including power cycling, patching, device resets as per instructions from NOC engineering teams.
• Maintain accurate documentation of activities, incidents, changes performed on-site.
• Coordinate with remote network operations teams to resolve escalated issues promptly.
• Ensure compliance with customer security operational standards during all activities.
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Required Skills & Qualifications:
• 4+ years of experience in network operations support in data center environments.
• Strong understanding of network fundamentals (TCP/IP, routing, switching).
• Hands-on experience with network hardware (routers, switches, firewalls) cabling standards.
• Ability to work independently follow detailed technical instructions from remote teams.
• Familiarity with ticketing systems like ServiceNow ITIL processes is a plus.
• Excellent communication coordination skills.
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Preferred Certifications:
• CCNA equivalent networking certification.
• Data Center hardware vendcertifications (e.g., Dell, Cisco, HP) are an advantage.
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Work Environment:
• On-site role at customer data centers offices.
• May require flexible hours on-call support fcritical incidents.
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