1. Ensure that customer complaints are treated by the plant / UAP on time (D3 until D8) (particularly in term of analysis following action plan) maintain the customers informed according their requirements. Inform the Plant Quality Manager the Plant Manager；Maintain the KPI in customer portal track the KPI regularly , make related action plan when the KPI is over standard;
确保客户抱怨在工厂及UAP内部得到及时响应（特别是分析过程和行动计划）并按照客户需求执行；同时通知工厂质量经理及工厂经理；维护工厂在顾客门户系统处相关绩效指标，定期跟踪并在指标超标时制定相关措施及行动计划；、
2. Summary customer quality data performance , complete the issue list track the action plan;
客户质量数据及绩效汇总，及问题清单的完善及跟踪；
3. Ensure customer complaint improving actions Faurecia QSS system.
确保客户投诉和改进行动及时更新到佛吉亚QSS系统
4. Participate in analysis following warranty returns inder to increase customer satisfaction reduce warranty costs (under the responsibility of S/R Warranty Manager);
根据客户保修条款参与问题分析来提升客户满意度并减少保修成本（在S/R和保修经理的统筹安排下）；
5. Follow customer satisfaction/unsatisfaction through audit results customer defects follow-up apply action plan regarding their satisfaction level;
根据客户产品审核结果和客户不良品组织相关措施来提升客户满意度；
6. Lead analysis following warranty returns inder to increase customer satisfaction reduce warranty cost；
牵头分析售后退回件的分析和行动计划以增加顾客满意度并减少售后费用；
7.Lead resident team to maintain customer quality performance meet customer requirements;
管理现场服务团队，维持客户端质量表现并满足客户要求；
8.Accomplish the other work by leader;
完成领导安排的其他工作；
9.Ensure full respect of HSE rules regulations
遵守健康安全环境规定
10.Cooperate with IATF16949& ISO14001 & ISO 45001system FES operation system implement in plant;
配合公司IATF16949 &ISO14001&ISO45001& FES运营体系在工厂的实施；
11.Ensure full respect of Code of ethics & Code of management\ Rules Regulations \Values\Employee handbook of the company;
确保工作行为充分尊重了集团的道德规范和管理规范、公司的规章制度、价值观及员工手册等.
