Position Description岗位职责
Obey the work arrangements of the superiors.
服从上级的工作安排。
In accordance with the luggage service procedures requirements, provide luggage handling services farriving departing guests, keep records of each transportation situation.
按照行李服务流程和要求，为抵离客人提供行李搬运服务，并将每次运送情况做好记录。
Assist in providing person-finding services in the lobby place various notice boards in the lobby. Replace expired notice boards in a timely manner move them to the designated storage locations.
协助做好大堂寻人服务和在大堂放置各类告示牌，及时撤换过期的告示牌并搬至指定的存放地点。
Do a good job in cleaning the luggage service equipment.
做好行李服务设备的清洁工作。
Welcome see off guests in accordance with the service process provide sliding doservice.
按照服务流程迎送客人，提供拉门服务。
Maintain theder of vehicles entering leaving, ensure the smoothness of passenger boarding alighting Spaces lanes.
维护出入车辆秩序，保证上下客车位和车道畅通。
Accurately answer guests inquiries proactively provide good service.
准确回答客人的询问，主动做好服务工作。
Keep the environment around the post clean tidy. Pick up any debris such as fruit peels, scraps of paper cigarette butts in time.
保持岗位周围的环境整洁，发现果皮、纸屑、烟蒂等杂物及时捡掉。
Be familiar with various service items business hours of the hotel, introduce the hotels various services to guests, introduce the facilities in the hotel rooms. Understthe information on transportation, business, tourism other aspects of this city.
熟悉酒店各种服务项目和营业时间，向客人介绍酒店的各项服务，介绍酒店客房设施。了解本市交通、商业、旅游等方面资料。
Be ready to respond to the receptionists call at any time, promptly accept room-taking tasks provide item transfer services fguests.
随时听从接待员的召唤，迅速接受带房任务及为客提供物品转接服务。
Show guests the way, answer their inquiries carefully try your best to meet their needs.
为客人指路，认真回答客人的询问，尽量满足客人的需求。
Handle the storage collection of guests luggage, keep detailed records of storage retrieval.
受理客人行李寄存及领取，并做好详细的存取记录。
Actively participate in various activitiesganized by the hotel the department, a
