DFI Retail Group is a pan-Asian retailer operates across four broad formats: Food (including Supermarkets, Hypermarkets Convenience stores), Health & Beauty, Home Furnishings, Restaurants. The Group has operations in 12 markets operates multiple formats in most markets to satisfy different customer segments trades under well recognised brands.
Job Description
As the Head of Technology, you will play a crucial role in managing all aspects of Technology operations within the country. Your strategic vision, technical expertise, strong leadership skills will drive the digital transformation initiatives ensure seamless technology integration across our retail operations. You will oversee a team of Technology professionals collaborate with Group Tech key stakeholders to achieve business objectives enhance the overall customer experience.
Is this your next challenge in managing a countrys technology strategy?
The challenge is to:
1. Technology-Business Alignment Engagement
61 Gain a deep understanding of the business’ vision, strategies, goals, objectives, priorities.
61 Partner with the business leadership team to articulate technology needs requirements that will advance business performance.
61 Serve as the strategic interface between Technology business fbusiness technology strategy development, solutions strategy prioritisation, service management.
61 Manage the flow of business demtechnology through involvement in discovery, ideation, formulation of business needs development of IT strategy.
61 Represent business’ interest in relevant Technology activities, guiding/managing thinking influencing/directing actions, decisions outcomes.
2. Technology Strategy Leadership:
61 Develop execute a comprehensive Technology strategy aligned with the business objectives growth plans.
61 Provide visionary leadership to the Technology team, fostering a culture of innovation, collaboration, continuous improvement.
61 Stay abreast of emerging technologies trends, evaluating their potential impact on the business making recommendations fimplementation.
3. Technology Operations Infrastructure:
61 Work with Group Technology to align the planning, implementation, management of all technology infrastructure, including hardware, software, networks, security systems.
61 Ensure the availability, performance, reliability of Technology systems, minimising downtime optimising operational efficiency.
61 Develop maintain disaster recovery plans, data backup strategies, cybersecurity protocols to safeguard theganisations digital assets.
4. Digital Transformation:
61 Lead the digital transformation initiatives to enhance the customer experience, optimise internal processes, drive business growth.
61 Identify opportunities fleveraging technology to streamline operations, improve productivity, gain a competitive edge.
61 Collaborate with cross-functional teams to develop execute digital strategies, including e-commerce, mobile apps, RPA data analytics.
5. Team Management:
61 Build manage a high-performing Technology team, providing guidance, mentoring, career development opportunities.
61 Define regularly track progress of team member(s) objectives KPIs.
61 Foster a culture of excellence, teamwork, accountability, ensuring effective communication collaboration across departments.
61 Manage vendrelationships, including negotiations, contract management, performance monitoring.
61 Ensure compliance with the company’s governance processes, policies procedures.
6. Budgeting Cost Control:
61 Develop manage the Technology budget, ensuring cost-effective utilisation of resources while maintaining quality service levels.
61 Conduct regular financial analysis, forecasting, reporting to support decision-making processes.
61 Identify areas fcost optimisation efficiency improvement, implementing measures to achieve budgetary goals.
7. Strategic VendManagement:
61 Lead a comprehensive review of current service providers across omni-channels. Assess recommend improvements flocal solutions that are fit fpurpose alignment with local ecosystem.
61 Formulate propose strategic plans ffuture vendengagements to enhance service delivery, optimise costs, integrate seamlessly with local market conditions.
61 Monitassess the performance of vendors to ensure they meet agreed-upon standards.
Do you have experience in retail business technology transformation?
61 Bachelors degree in Information Technology, Computer Science, a related field.
61 Experience in IT leadership roles.
61 Proven track record of successfully driving digital transformation initiatives implementing innovative solutions.
61 Strong knowledge of retail-specific technologies, such as point-of-sale systems, inventory management, supply chain, e-commerce platforms.
61 Expertise in IT infrastructure management, including networks, servers, security systems, cloud computing.
61 Familiarity with RPA, data analytics, business intelligence, customer relationship management (CRM) systems.
61 Exceptional leadership people management skills, with the ability to motivate inspire teams.
61 Excellent strategic thinking, problem-solving, decision-making abilities.
61 Strong communication stakeholder management skills, with the ability to collaborate effectively across departments levels of theganisation.
61 Proven ability to manage budgets, control costs, deliver projects on time within scope.
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