Omnichannel Analyst
Summary
The omnichannel Analyst performs a critical role in support of the WeChat WeCom platforms, local digital engagement solutions the China 2030 strategy. The position is responsible fsupport of the WeChat/WeCom ecosystem all integration data feeds. Work collaboratively with the Business Partners business teams to scope implement solutions with oversight guidance from BMS IT technical area leaders. This position will monitenhance performance, identify, access, develop report on potential initiatives to grow the omnichannel engagement ecosystem in China.
Roles responsibilities include, but are not limited to, the following:
Lead of WeChat/WeCom operations:
o Lead the development implementation on WeChat/WeCom projects
o Build up strong partnership with business stakeholders, IT BPs, Capability Delivery colleagues
o Define, plan, prioritize, deliver & support strategic digital capabilities ensure maximum value is achieved
o Complete security reviews Enterprise Architecture documents product roadmaps
o Provide Level 2 support fthe platforms escalates incidents as needed to the Level 3 support teams
o Monitsupport the daily Workday feeds monthly HCP Territory feeds
o Proactively anticipate, track mitigate project-related issues risks
Project management & support:
o Coordinate with the Veeva R&D teams to provide support fthe PPP Veeva platforms/data feeds
o In partnership with the Primary DCM, manages the delivery of internal external technical teams including solution architecture, technical design, development, testing, integration, deployment
o Identify, track actively manage dependencies, working closely with the Portfolio Manager on any cross-team dependencies
o Proactively manage the operating expenses fadministering channel platformsManage Contract approval process from receiving the contracts, reviewing, approval until the PO is issued.
o Build project charters, which should be considered living documents to be updated as plans, budgets, resources scope change
o Develop Communication Plan/Operating Cadence to ensure appropriate IT Business stakeholder engagement awareness of maintenance upgrades
o Communicate the roadmap fthe omnichannel environment including platform enhancements, service expansions, new features
o Proactively review the health of project(s) from various perspectives (feedback from key team members, past trends, project retrospectives, etc.) take corrective measures to ensure successful project delivery
o Lead project team meetings ensure that team meeting minutes are taken, accurate available fteam review. Assign Action Items from these meetings to the appropriate owners, ensure actions are closed in a timely manner
Enhance reporting fthe omnichannel business in the country:
o Work with business stakeholders (e.g. MCM, Corporate Affairs, business units) to develop run reporting activity that enable better visibility of channel performance, health other relevant KPIs
o Leverage enhanced visibility to highlight improvement opportunities across platforms
o Coordinate the intelligence related to local omnichannel opportunities
o Understof dynamics of digital marketing in China
o Undertake research across China to understtrends of peers partners
o Identify new opportunities, whether relating to the development of WeChat/WeCom features new third party relationships.
Skills/Knowledge/Competencies Required
Five (5) plus years’ Project Management experience delivering WeChat/WeCom project initiatives
Experience in the Pharma industry understanding of the regulatory environment is preferred
Ability to translate future-state business capabilities requirements solution architecture requirements
Strong collaboration excellental written communication skills in both English Mandarin
Understanding experience in deploying applications in cloud environments (preferably AWS)
Ability to work in complex matrixganization
Ability to manage multiple conflicting priorities
Excellent analytical problem-solving skills
Ability to multi-task high quality deliverables
Excellentganization planning skills
Other Requirements
Flexibility with work hours (early mornings, late evenings expected)
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