How you will an impact
This role is primarily responsible fenhancing A&H health products through third parties value-added health service.
Manage various health vendors assistance providers to optimize the operational process of personal insurances products to achieve the high quality health service in A&H.
Consistently drive process optimization to meet customer’s expectations, to meet PI business growth overall P&L contribution.
Responsible fproblem solving related to health service areas in day-to-day operating running, explores the opportunities to enhance the service through the digital transformation
Closely work with UW/PM on TPA vendors selection , CBRA onboarding, negotiation assessment process to meet defined service metrics.
Cooperate with internal teams to implement various policies projects. Working with UW, IT operation teams to deliver the health service in policy service.
Develop TPA service mode health service standards/KPI to meet the requirements of compliance regulatory.
Timely accurately complete the health service report according to regulators’ requirements, conduct regular onsite remote inspection activities to ensure the TPA service in the high quality control.
Responsible fconducting annual TPA vendonsite-inspection, audit assessment report. Coordinate with internal auditor, claims UW to deliver vendors audit.
Tasked with deliverable of health vendors SLA report service improvement.
Participate in AIG corporate AML training, be obligated to perform AML related duties, including KYC, large/suspicious transaction reports, high-risk customer reports etc.
Ad-hoc tasks/projects assigned by managers.
What you’ll need to succeed
Demonstrated operations experience in a multinational healthganization health insurance company is preferred.
Bacheldegree above in medical health, insurance operation etc.
Strong working knowledge of applicable health insurance, TPA service, hospital network development, big health management implementation methodologies. Project management operations’ experience is a plus.
Strong interpersonal skills, independent, energetic, pro-active able to work in a fast-paced environment under pressure.
Proficiency in Microsoft Office suite, including PowerPoint, Excel Word.
Ready to take your career to the next level? We would love to hear from you.
