customer quality engineer岗位职责

工作职责：
1、客户投诉及分析改进：处理日常客户投诉及抱怨，组织、协调、推动问题得到有效遏制和解决，达到关闭状态并横向展开；
2、客户关系和客户满意度维护：1、依据客户的需求进行面对面的沟通和汇报，进行定期或者不定期的客户拜访及专业分享；推动客户满意度质量方面影响因素的改善和提升；
3、客户审核：主导对接客户对外部质量问题的专项审核；参与和支持其它潜在、过程、体系方面的客户及三方审核；
4、客户要求：传递、评估和组织内部相关部门，满足客户日常需求并持续推动内部改进以满足客户的长期要求；
5、其他领导安排的事宜。

岗位要求：
1、5年汽车行业或者3年以上紧固件行业QE工作经验；
2、大专及以上机械、材料、车辆等相关理工科专业；
3、良好的对外沟通能力、组织协调能力等，具备一定项目管理能力；
4、能借助工具解读专业知识及回复英文邮件，英语听说读写熟练的，优先考虑。

1. Ensure that customer complaints are treated by the plant / UAP on time (D3 until D8) (particularly in term of analysis following action plan) maintain the customers informed according their requirements. Inform the Plant Quality Manager the Plant Manager；Maintain the KPI in customer portal track the KPI regularly , make related action plan when the KPI is over standard;
确保客户抱怨在工厂及UAP内部得到及时响应（特别是分析过程和行动计划）并按照客户需求执行；同时通知工厂质量经理及工厂经理；维护工厂在顾客门户系统处相关绩效指标，定期跟踪并在指标超标时制定相关措施及行动计划；、
2. Summary customer quality data performance , complete the issue list track the action plan;
客户质量数据及绩效汇总，及问题清单的完善及跟踪；
3. Ensure customer complaint improving actions Faurecia QSS system.
确保客户投诉和改进行动及时更新到佛吉亚QSS系统
4. Participate in analysis following warranty returns inder to increase customer satisfaction reduce warranty costs (under the responsibility of S/R Warranty Manager);
根据客户保修条款参与问题分析来提升客户满意度并减少保修成本（在S/R和保修经理的统筹安排下）；
5. Follow customer satisfaction/unsatisfaction through audit results customer defects follow-up apply action plan regarding their satisfaction level;
根据客户产品审核结果和客户不良品组织相关措施来提升客户满意度；
6. Lead analysis following warranty returns inder to increase customer satisfaction reduce warranty cost；
牵头分析售后退回件的分析和行动计划以增加顾客满意度并减少售后费用；
7.Lead resident team to maintain customer quality performance meet customer requirements;
管理现场服务团队，维持客户端质量表现并满足客户要求；
8.Accomplish the other work by leader;
完成领导安排的其他工作；
9.Ensure full respect of HSE rules regulations
遵守健康安全环境规定
10.Cooperate with IATF16949& ISO14001 & ISO 45001system FES operation system implement in plant;
配合公司IATF16949 &ISO14001&ISO45001& FES运营体系在工厂的实施；
11.Ensure full respect of Code of ethics & Code of management\ Rules Regulations \Values\Employee handbook of the company;
确保工作行为充分尊重了集团的道德规范和管理规范、公司的规章制度、价值观及员工手册等.

任职资格：
相关体系专业知识了解，比如IATF 16949,VDA 或BIQS；
客户满意度管理，顾客关系--与顾客的常规联系, 质量目标, 顾客PPAP的程序, APQP报告等；
较强的逻辑思维能力，并可以分析相关客户抱怨质量问题；
现场服务团队管理；
至少三年汽车行业相关质量工作经验；
良好的沟通能力，抗压能力

Job Description：
Process owner fcustomer quality resolution process, from customer complaint to satisfactory completion of issue resolution, including the achievement of continuous improvement goals (i.e. customer loyalty, defect reduction (satisfy target market), NPI (New Product) supporting, cycle time improvement, actions fan out, lessons learned, etc.)
Responsibilities Include:
Manage customer return process including problem solving process.
Provide follow-up on all customer failure analyses, communication issue resolution at all levels.
Act as customer advocate fproduct quality. This includes customer internal management communications presentations, fcustomer internal quality reviews.
Customer interaction negotiation on quality cases solving.
Customer loyalty development.
Product Support
Interface with internal external factories on reliability quality issues.
Support continuous improvement, defect reduction activities, cost reduction activities.
Lead product teams, factories, associated support through quality issue resolution process.
Support customers with technical reliability quality consult.
Work with customers to address product reliability quality issues.
Coordinate and/Participate in the Change Action Board (CAB).
Participate in Material Review Boards (MRB).
Job Qualification:
Application Engineering Design Experience on microprocessor
Demonstrated data analysis problem-solving skills.
Ability to resolve complex customer issues lead cross-functional teams.
Strong written verbal communication presentation skills ability to influence others.
Process control other six sigma tools knowledge.
Flexibility to adjust to change multiple ongoing issues in a fast-paced, customer-focused environment.
Ability to work independent of management with leadership skills.
Application Engineering experience would be an advantage.
截止日期：2026年09月24日
招聘人数：1人