it engineer岗位职责

职责描述：
• Responsible fsoftware installation hardware maintenance;
• Responsible fPC maintenance of internal external;
• Responsible fService Desk operation remote technical support,
• Responsible fonsite technical support.
任职要求：
• 1-3 years relative work experience;
• At least 1 year helpdesk support experience;
• Good understanding in SYNTAX service process, ITIL, ITSM;
• Good understanding in helpdesk support knowledge, PC client, basic network knowledge Windows 10/11 OS;
• Good communication skills of verbal writing English;
• Good personal attitude, sincerity.

工作职责：
1. Responsible fthe daily operation maintenance of the data center, monitoring of servers, storage devices, network equipment, environmental security monitoring, disaster recovery, etc.;
2. Responsible fthe implementation of virtualization services routine management of VMS, including backup, restoration restore, failover of virtualization platforms;
3. Support local users to solve system/application problems in a timely manner, including submitting tickets, coordinating, contacting tracking maintenance progress with relevant parties of the group, confirming repair quality, ensuring continuous daily operation;
4. Support the maintenance management of local users SAP system MES system related issues;
5. Daily desktop operation maintenance of office computers production computers hardware software maintenance, system installation upgrade, common software installation, hardware overhaul, telephone system printing system daily maintenance, etc.;
6. IT fixed assets spare parts management, fixed assets maintenance, fixed assets inventory, spare parts procurement inventory management, etc.Professional Experience:
7. Work closely with Global IT team to support the IT project design implementation;
8. Coordinate with external IT vendors fsystem integration maintenance of IT infrastructure
1. 负责数据中心的日常运维，监控服务器、存储设备、网络设备、环境安全监控、容灾恢复等；
2. 负责虚拟化服务的实施和VMS的日常管理，包括虚拟化平台的备份、恢复、恢复、故障转移；
3. 支持本地用户及时解决系统/应用问题，包括提交工单，与集团相关方协调、联系和跟踪维修进度，确认维修质量，确保日常持续运行；
4. 支持本地用户SAP系统和MES系统相关问题的维护和管理；
5. 办公电脑及生产电脑日常桌面操作维护、软硬件维护、系统安装升级、常用软件安装、硬件大修、电话系统及打印系统日常维护等；
6. IT固定资产及备件管理、固定资产维护、固定资产盘点、备件采购及库存管理等。
7. 与全球IT团队紧密合作，支持IT项目的设计和实施；
8. 与外部IT供应商协调系统集成和维护IT基础设施
背景要求：
• Characteristics
Good/Fluent knowledge of English
Willing to travel
Minimum 5 years of experience
• Areas of expertise
M365 Intune
Network knowledge: DNS, DHCP, VLAN
Vendmanagement
• Expertise considered as a plus:
PAM solution
Ruckus/Aruba Networking
Fortinet
Clearpass other NAC
AD / Entra ID

Roles & Responsibilities:
1.    Provide Academic hardware evaluation technical support.
2.    Installation troubleshooting of servers network equipment
3.    Support to build academic research lab studio.
4.    Support learning teaching software in the computer lab research lab.
5.    Support research projects (TDF, RDF, SURF, NSFC, etc.) research institution of the university.
6.    Support High-Performance Computing platforms.
7.    Participate in the construction of the operation maintenance system, achieve distributed highly available cluster operation maintenance, develop business-related operation maintenance technology solutions, ensure the efficient stable operation of the business system.
8.    Participate in the construction of automated operation maintenance platforms to improve operation maintenance efficiency.
9.    Provide overall solution services optimization suggestions fthe business system, optimize improve the architecture performance of the business system.
10.    Design perform server security audits, system backup procedures, other recovery processes in accordance with the University disaster recovery business continuity strategies
11.    Other works assigned by line manager.
1.    提供学术硬件评估和技术支持
2.    服务器、网络设备的上架和调试
3.    支持建设学术研究实验室和工作室
4.    支持计算机实验室和研究实验室的学习和教学软件
5.    支持学校的研究项目（TDF、RDF、SURF、NSFC等）和研究机构
6.    支持高性能计算平台
7.    参与运维系统建设，实现分布式、高可用的集群运维，开发业务相关运维技术方案，保证业务系统高效稳定运行
8.    参与自动化运维平台建设，提高运维效率
9.    提供业务系统整体解决方案服务和优化建议，优化和改进业务系统的架构和性能
10.    根据大学的灾难恢复和业务连续性策略，设计和执行服务器和安全审计、系统备份程序和其他恢复流程
11.    直属领导安排的其他工作
Qualifications
Qualifications
1.    Master degree in computer science equivalent education.
2.    Excellent writtenal communication skills in both English Mandarins.
3.    At least five years of experience working within IT field.
4.    Knowledge of applicable data privacy practices laws.
5.    Good interpersonal communication skills, Ability to work in a team-oriented, collaborative environment.
6.    Highly self-motivated directed, with keen attention to detail.
7.    Able to prioritize execute tasks in a high-pressure environment.
8.    Excellent understanding of theganization’s goals objectives.
9.    Willingness to learn work in an international campus environment.
10.    Overseas education background working experiences would be a plus.
Technical Skills:
1.    Familiar with computer systems, software, IT services
2.    Familiar with the installation, monitoring, troubleshooting tuning capabilities of Tomcat, Apache, Nginx, LVS, Keepalive, HAproxy, Memcache, Redis other middleware.
3.    Familiar with the establishment, monitoring, backup, disaster recovery of database high-availability clusters.
4.    Proficient in the deployment tuning of Docker Kubernetes
5.    Proficient in Linux operating system, network database related knowledge, good at script programming such as Shell/Perl/Python.
6.    Good troubleshooting skills.
7.    Familiar with the installation maintenance of Lenovo/Inspur/Dell/H3C x86 servers storage.
8.    Familiar with TCP/IP principles, familiar with Extreme Huawei network product configuration management.
9.    Familiar with technologies such as VMware, KVM, OpenStack, Docker, etc
任职要求
1.    计算机科学硕士学位或同等学历
2.    优秀的中英文书面和口头沟通能力
3.    至少五年IT领域工作经验
4.    了解适用的数据隐私惯例和法律
5.    良好的人际交往和沟通能力，能够在团队合作的环境中工作
6.    高度自我激励和指导，高度关注细节
7.    能够在高压环境下确定优先顺序并执行任务
8.    对组织的目标有很好的理解
9.    愿意在国际化校园环境中学习和工作
10.    有海外教育背景或工作经验者优先
技术能力：
1.    熟悉计算机系统、软件、IT服务
2.    熟悉Tomcat、Apache、Nginx、LVS、Keepalive、HAproxy、Memcache、Redis等中间件的安装、监控、故障排除和调优
3.    熟悉数据库高可用集群的搭建、监控、备份、容灾等
4.    熟练掌握Docker、Kubernetes的部署和调优
5.    精通Linux操作系统、网络、数据库相关知识，擅长Shell/Perl/Python等脚本编程
6.    良好的故障排除能力。
7.    熟悉Lenovo/Inspur/Dell/H3C x86服务器和存储的安装和维护
8.    熟悉TCP/IP原理，熟悉Extreme、华为网络产品配置和管理
9.    熟悉VMware、KVM、OpenStack、Docker等技术