培训副经理岗位职责

岗位职责
1.制定并完善公司各项培训管理制度。
2.协助上级进行全业态各部门日常培训需求分析。
3.负责新员工的入职培训工作，外请人员来店培训的服务工作。
4.负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。
5.收取各部门季度、月度培训计划、初审工作。
6.协助上级培训各部门业务培训负责人培训技巧和知识。
7.编辑*新酒店业管理和信息资料,向各部门和全体员工推荐公布。
岗位要求
1.本科以上学历，有相同岗位工作经验3年以上。
2.具有良好的沟通能力和协调能力。
3.具有较强的文字综合能力和口头表达能力。
3.能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。
4.具备教育学、心理学以及酒店管理理论知识。
5.熟悉员工的规律、特点和岗位培训工作程序。

【岗位职责】
1、制定并完善酒店各项培训管理制度。
2、协助上级进行全酒店各部门日常培训需求分析。
3、负责新员工的入职培训工作。
4、负责全酒店员工的英语、服务意识及酒店规章制度培训。
5、收取各部门季度、月度培训计划、初审工作。
6、协助上级培训各部门业务培训负责人培训技巧和知识。
7、有效开展酒店各项员工活动。
【岗位要求】
1、具有大专以上学历，具有IHG集团工作经验，熟悉各项合规审计标准者优先考虑。
2、具有良好的沟通能力和协调能力，英语熟练。
3、具有较强的文字综合能力和口头表达能力。
3、能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。
4、熟悉酒店的规律、特点和岗位培训工作程序。
5、接受优秀主管晋升。

Job Summary
职位简述
To execute to assist the Rooms Division in managing trainings development function of the department ensuring that all，service performance targets are achieved.
执行并协助房务部管理部门的培训和发展职能，确保所有服务和绩效目标得以实现。
Key Duties Responsibilities
主要义务和职责
Identifies departmental training needs coordinate improvement plans with departmental trainers
确定各部门的培训需求与部门培训师协调改进计划。
To facilitate customer service, supervisory skills training workshops
方便客户服务，管理和技能培训的学习。
Review on daily basis JD Power scores of various Rooms Departments ensure analyzing shortfall ffurther improvements.
每天根据 JD Power 得分的分值来审核，进一步改进不足和确定培训方案。
Attend daily Rooms operations meeting share necessary information of training development of colleagues
参加日常会议室的操作和分享同事的培训和发展必要的信息
Monitensure that departmental trainings are conducted consistently.
监控并确保部门进行持续培训。
Manage assist cross training initiatives within Rooms
在房务部管理和协助交叉培训计划
Assist prepare training plans fInternship, management trainees new joiners program within Rooms Division
协助并准备管理培训及新员工的培训计划
Manage facilitate departmental trainings fthe Rooms Division
管理和协助部门的部门培训
Facilitate delivery of training programs as required by Learning Development of Atlantis Sanya
由三亚亚特兰蒂斯学习和发展部来促进培训项目。
Ensures monitthat monthly on the job trainings are in placed in each area of the Rooms Division.
保证和监控，按部门的要求每月对岗位培训分区。
Assigns nominate management colleagues foff the job trainings as per requirement of Atlantis Sanya
根据三亚亚特兰蒂斯的要求，指定管理人员进行工作培训
Ensure departmental training targets are monitored achieved aligning with resort training targets
确保部门培训目标得到监控，并达到与度假培训目标相一致的水平
Coordinate with Learning & Development to ensure consistency of trainings in the Rooms Division of Atlantis Sanya
与学习与发展协调，确保亚特兰蒂斯酒店房务部培训的一致性
Utilize all development plans from Individual Performance Appraisals that individual team members’ requirements are achieved that individual departmental goals are followed through.
利用个人绩效评估的所有发展计划，个别团队成员的需求达到了，个人和部门的目标同时实现。
Conducts audit assessment to individual team members related to training needs analysis. Assessments must follow LQA/IFH Mystery Shopper standards
进行审计和评估团队成员个人相关的培训需求分析。评估必须遵循 LQA/神秘顾客的标准.
Conduct facilitate internal colleagues surveys fRooms Division all year round to ensure it aligns with annual ‘CES’
对公司内部房务部员工进行全年的调查，以确保其与每年的“CES”保持一致
Ensures that all employees are fully conversant product knowledge is up to date with the hotels facilities services.
确保所有员工完全熟悉产品知识是*新的酒店设施和服务。
Conduct a monthly product knowledge tests to maintain colleagues product knowledge levels
每月给同事进行产品知识测试。
Assist Departmental Trainers in their development monitors the effectiveness of their trainings
协助部门培训师发展并监督他们的培训效果
Assist, Formulate Implements Quality Core Processes within Rooms such as formulating necessary Standards Procedure required by the business.
协助、制定和实施内部的质量核心流程，如制定业务所需的标准和程序。
Ensures verifies that guests are receiving the best possible service available within the Front of House Operations that employees project professionalism are well trained provide friendly efficient service, maintaining an atmosphere of tranquility.
确保并确认客人正在接受*有效的服务，在他们的工作前，员工们都是专业的，受过良好的培训，提供友好和高效的服务，保持一种安静的氛围
Assisting Operations during peak hours checking on the standards of services, cleanliness, greeting assisting in checking in checking out guests. Ensures all cash foreign currency transactions are handled efficiently appropriately.
协助运营高峰时段检查服务，清洁，迎接和协助入住和退房的客人。确保所有现金和外币交易都得到有效和适当的处理。
Verifies constantly that the physical product in all aspects is consistent with the hotel standards.
不断地验证所有方面的产品是否符合酒店的标准。
Ensures that all policies procedure in regards to staff appearance, hygiene sanitation are enforced.
确保所有有关人员外表、卫生和环境卫生的政策和程序都得到执行
Skills, Experience & Educational Requirements
技能、经验和教育要求
Minimum 2 years’ experience in the related field. Must be serviceiented individual with good decision making capability.
至少 2 年相关领域的工作经验。必须具有良好的决策能力和服务意识。
College Level on any related hospitality course
大专水平的相关的课程。
Excellent administration, planning analysis skills
优秀的管理、规划和分析的能力
Fluency good commof English Language, bothal written. Multi lingual skills will be an added advantage
流利，良好的英语口语和书面。有多种语言技能者优先。
Strong interpersonal skills
较强的人际交往能力。
Ability to analyze business trends performance
分析业务趋势和性能的能力
Managerial skills decision making responsibilities
管理技巧和决策责任
Ability to establish effective working relationships with all levels of employees.
能够与所有员工建立有效的工作关系
Accountability fdelivering higher level of guest service business result.
负责提供更高水平的客户服务和业务结果
Ability to handle different conflicts overcome resistance
处理不同分歧和克服阻力的能力
Problem solving skills
解决问题的能力
Strong in leading developing people
领导力强和发展员工
Ability to impact influence internal external audience.
能够影响和影响内部和外部的客人。
Accountability fself-development
责任自我发展
Adaptability flexibility to the team the requirements of the business
业务的需求对团队给予适应性和灵活性帮助
Ability to prioritizeganize effectively delegate task where necessary
能够有效地安排和组织工作，并在必要的地方委派任务