service engineer岗位职责

Position Summary
To strengthen our team, we are currently seeking an experienced Field Service Support Engineer. The Engineer will be responsible fthe installation, preventive maintenance general upkeep of leading-edge ZEISS semiconductsystems.


Main Tasks
· Installation, preventative maintenance general upkeep of the 3D Tomo Inspection & Metrology Technology Mask Shop Solutions manufactured by ZEISS
· Troubleshooting all tool errors making appropriate tool repairs
· Complete all necessary forms reports in support of department company data collection efforts such as but not limited to, expense reports, service reports, quality reports, etc. in prescribed timeframe as established by management
· Management of part inventory including partdering part return
· Liaise schedule assigned service activities with the customer ensure ZEISS Service Management, Customer Interaction Center, as required
· Communication to customers internally of all progress on equipment status other projects




Requirements
Education
Bachelor’s degree in Engineering, Optics Mechatronics is preferred


Experience
Minimum 5 years of industry experience in the area of optics mechatronics.
Technical experience working in the semiconductindustry
Experience working within the optics industry is preferred.


Other skills
High customerientation with special engagement flexibility in regard to service hours
Ability to read understelectrical mechanical engineering documentation sche-matics Team player excellent communication skills cross functions region
May periodically be required to travel internationally
Good manner of English in reading, writing speaking
Single-handed work ability, strong hands-on mentality the ability to assert oneself.
Experienced with Windows operating environments word processing email applica-tions as well as with databases CRM systems.

（海外出差）
Experience Required: Minimum 2 years in transformer installation, commissioning, after-sales service
Job Purpose
To ensure high-quality installation, commissioning, fault resolution of transformer products at customer sites, supporting timely delivery improving client satisfaction. Also responsible fdocumentation, technical support, feedback collection to enhance service quality.
Key Responsibilities
1. On-Site Execution
Guide assist in transformer installation, testing, diagnostics, commissioning
Handle on-site issues ensure successful first energization
Collect report quality issues, assist in rectification
Support repair work, part replacements, closure of service requests
2. Technical Support Documentation
Prepare installation, testing, service reports
Review improve submission documents site records
3. Client Communication Training
Address technical queries during site operations
Provide basic operational training guidance to clients
Support client acceptance build strong working relationships
4. Product Feedback Optimization
Summarize on-site experiences lessons learned
Propose technical improvements based on field observations
Qualifications
Education
Bachelor’s degree above in Electrical Engineering related technical field
Engineering license certification preferred
Experience
Minimum 2 years in power equipment installation after-sales service (international project experience preferred)
Skills
Knowledge of high-voltage transformer installation testing
Able to independently resolve technical issues write reports
Proficient in MS Office
Basic English freading technical documents
Personal Attributes
Responsible, proactive, customer-oriented
Strong communication collaboration skills
Team player with flexibility ftravel
Safety-conscious execution-driven

Main Tasks
Duties responsibilities include but are not limited to:
1. Support high quality after-sales service to satisfy customers
2. Handle technical inquire provide instruments installation, de-installation, maintanence, trouble-shooting repair
3. Provide effective communication to customer visiting VIP customers
4. Handling service quotation, service contract collect service AR.
5. Perform other related duties responsibilities as assigned
Education
Diploma in science engineering
Experience
1. Relevant working experience in development, technology, production service of medical instru-ment field
2. 4 years experience in engineering
3. 2 years experience in related field is preferred
Other skills
1. Logical thinking
2. Good Customer Sense
3. Fluent Chinese communication skills
4. English language skills: Proficient in writing reading, CET-4
5. Use of computer software data processing applications relevant to technical techniques