technical account manager岗位职责

Job summary:
Ningxia Western Cloud Data Technology Co., Ltd is a newly formed independent company that aims to be a nationwide leader in providing public cloud services to China based multi-national companies with customers in China. Headquartered in Zhongwei of Ningxia, it is a fully licensed certified IDC ISP provider. Through its strategic cooperation with AWS, Ningxia Western Cloud Data Technology Co., Ltd will be the operatof AWS Cloud services in the Ningxia Region. Ningxia Western Cloud Data Technology Co., Ltd is a strong contributto the comprehensive upgrade of technology infrastructure, development of talent expansion of the cloud ecosystem of Ningxia province is investing heavily to develop its capabilities in Ningxia beyond.
As an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical leaders to help our largest customers navigate the operational challenges of cloud computing. You will work one-on-one with our top-tier customers, supporting the software development lifecycle fcloud services, operations management of active services, business relationships with NWCD.
In this role, you will have the opportunity to help shape execute a strategy to build mindshare broad use of Amazon Web Services withinganizations ranging from new start-ups to large enterprise customers. You must possess customer-facing skills that enable you to drive discussions with senipersonnel regarding incidents, trade-offs, best practices, risk management. You should also have a demonstrated ability to think strategically about business, product, technical challenges as you help our customers take advantage of the efficiencies, cost savings quick innovation available only in the cloud.
As a Technical Account Manager, you will be the primary operational point of contact fone more customers, helping to plan, review, oversee ongoing operations of business critical applications. You will leverage your broad experience, troubleshooting application, network, database, architectural challenges using the suite of internal tools as well as your existing knowledge toolkits. You will work across customerganizations to ensure customers’ applications are well designed scale to the needs of the world’s largest events. In this role, you will also act as the voice of the customer within NWCD to escalate problems to drive prioritization of business needs four customers.
Job responsibilities in details:
• Champion advocate fEnterprise customers within NWCD (be their voice)
• Solve technical issues work directly with NWCD engineers to ensure that customer issues are resolved as expediently as possible
• Participate in deep architectural discussions to ensure solutions are designed fsuccessful deployment in the cloud
• Help Enterprise customers define IT business processes that work well with cloud deployments
• Engage with DirectC-Level executives to translate business needs technical operational plans
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Analyze present operational reviews to customer leadership
Job primary requirements:
• Excellent Mandarin English speaking skills
• 7+ years design/implementation/operations/consulting experience with distributed applications
• Experience managing large scale environments including escalations, incident, problem, service availability
• Demonstrated ability to adapt to new technologies learn quickly
• Customer-facing experience as a technical lead
• Exceptional customer focus bias faction
• Candidates must have excellental written communication skills
• High level of comfort communicating effectively across internal externalganizations
• Presentation skills; high degree of comfort with both large small audiences
• Bachelor’s degree equivalent work experience required; Computer Science Math background highly desired; working knowledge of software development practices technologies highly desired
• Travel to client locations as needed (including Taiwan, China other regions)
Broad experience across several of the following areas:
• Linux system administration troubleshooting (Windows experience is a plus.)
• Network protocols troubleshooting (Layer 4 – Layer 7 knowledge is a must)
• Operations Management
• Internet technologies including HTTP, SMTP, DNS, TLS/SSL, SSH, VPN etc.
• Serviceiented Architecture
• Databases administration, troubleshooting performance tuning (relational non-relational)
• Software design, development deployment
• Internet Content distribution network.
• Scripting / Automation
• IT Security
Job preferred requirements:
• 10+ years IT/Technical Industry experience
• Experience working directly with Enterprise customers
• Technical Program Management experience
• Ability to manage multiple tasks projects in a fast-moving environment
• Strong written communication skills; this role will require the creation of content such as whitepapers other written deliverables
• Coding experience knowledge of development methodologies in the internet industry.
• Developing administration experience on Big Data/Hadoop
• Large scale highly distributed environments

Coding experience/ background is highly preferred.
Walmart Connect is dedicated to driving measurable outcomes f
our suppliers, sellers, merchants, stores, GMs, bradvertisers,
agencies. Our full funnel ad solutions leverage Walmart’s in-store online
data, extensive reach, to provide measurable results four clientele.
With a range of flexible pricing buying models, including self-service;
these solutions help businesses build brawareness, engage with Walmart
consumers, convert Walmart consumers to shoppers.  
Walmart Connect is seeking a Technical Account Manager focusing on enabling
marketing partners to build solutions that allow the creation, management,
optimization of advertising campaigns. We are seeking a candidate who will
contribute to managing partner agencies who are integrating with our API. This
role involves partner technical support, advertiser help, project
management. We are looking fdemonstrated performance in a constantly
changing, ambiguous environment.
Responsibilities
• Develop an in-depth understanding of Walmart’s product technology
underlying architectures by troubleshooting, reproducing, determining the root
cause fcustomer reported issues
• Coordinate with engineering product to resolve API integration problems
• Work with clients to gather product feedback.
• Document partner feedback the potential business impact to fuel internal
roadmap considerations
• Consult partners advertisers on Walmart API offering
Minimum Qualifications
• 3+ years experience within a technical program/account management support
role
• Basic understanding of Advertising eCommerce space
• Understanding of what an API is why a business builds to an API
• Experience with triaging troubleshooting technical products/platforms
fbusiness technical customers with a client service mindset
• Experience interfacing communicating with both business technical
stakeholders
• Fluent written spoken English
Additional Preferred Qualifications
• Experience with RESTful web services
• Start-up environment technical management experience a big plus
• Experience with Jira, Salesforce (sales, service, knowledge base
communities)
Walmart doesn’t charge any recruitment similar fee in the recruitment
process including but not limited to interview, offering onboarding.

Walmart Connect is dedicated to driving measurable outcomes f
our suppliers, sellers, merchants, stores, GMs, bradvertisers,
agencies. Our full funnel ad solutions leverage Walmart’s in-store online
data, extensive reach, to provide measurable results four clientele.
With a range of flexible pricing buying models, including self-service;
these solutions help businesses build brawareness, engage with Walmart
consumers, convert Walmart consumers to shoppers.  
Walmart Connect is seeking a Technical Account Manager focusing on enabling
marketing partners to build solutions that allow the creation, management,
optimization of advertising campaigns. We are seeking a candidate who will
contribute to managing partner agencies who are integrating with our API. This
role involves partner technical support, advertiser help, project
management. We are looking fdemonstrated performance in a constantly
changing, ambiguous environment.
Responsibilities
• Develop an in-depth understanding of Walmart’s product technology
underlying architectures by troubleshooting, reproducing, determining the root
cause fcustomer reported issues
• Coordinate with engineering product to resolve API integration problems
• Work with clients to gather product feedback.
• Document partner feedback the potential business impact to fuel internal
roadmap considerations
• Consult partners advertisers on Walmart API offering
Minimum Qualifications
• 3+ years experience within a technical program/account management support
role
• Basic understanding of Advertising eCommerce space
• Understanding of what an API is why a business builds to an API
• Experience with triaging troubleshooting technical products/platforms
fbusiness technical customers with a client service mindset
• Experience interfacing communicating with both business technical
stakeholders
• Fluent written spoken English
Additional Preferred Qualifications
• Experience with RESTful web services
• Start-up environment technical management experience a big plus
• Experience with Jira, Salesforce (sales, service, knowledge base
communities)
Walmart doesn’t charge any recruitment similar fee in the recruitment
process including but not limited to interview, offering onboarding.