销售副理岗位职责

快速周到地处理客人及员工询问，出现投诉及其他问题要及时汇报。如果没有快速的解决办法，要确保及时必要的跟进Handles guest employee enquiries in a courteous efficient manner reports complaints problems if no immediate solution can be found. Ensures that the necessary follow-up is conducted in a timely manner.维护与客人及伙伴的良好工作关系Maintains positive guest colleague interactions with good working relationships.尽责管理，时刻代表凯悦的管理团队和凯悦国际的形象Exercises responsible management behaviour at all times positively represents the Hotel management team Hyatt International.负责酒店，公司和 企业分配任务及其他职责Responds to requests to undertake any reasonable tasks secondary duties to changes as dictated by the Hotel, industry company.建立并维护与现有客户维护紧密地合作关系，并不断挖掘新的生意机会Establishes maintains strong relationship with the established clientele constantly explores new business opportunities.与相关部门紧密合作确保客人的需求和期望得到满足Liaises works closely with the related operation departments ensuring guests requests expectations are being met.达到每月个人的销售目标，贡献到整体销售收入中Achieves the monthly annual personal target contributing to the Sales revenue.协助每年的市场部工作计划的准备，确保经营目标及员工需求传达清晰Assists with the preparation of the annual Marketing Business Plan, ensuring Divisional Objectives fully addresses business objectives of the Hotel the needs of employees. 系统高效的服务客户，向宴会销售经理报告。Systematically efficiently services Key Accounts handled by the Sales team within location report findings opportunities to the Event Manager.

【岗位职责】1、根据市场开发计划，制定个人销售活动计划。2、通过开发新客户，稳定老客户，以力争达到所确定的销售收入目标。3、向会议宴会部总监汇报市场信息，包括本市场状况、竞争对手情况、客户反馈意见等。4、以电话联络和客户拜访等方式与所辖区客户保持高度联系。5、处理客户的来电、来函。6、协调安排自己所辖客户在酒店的大型活动及VIP的接待工作。7、熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手。【岗位要求】1、大专以上学历。有酒店前台、销售等部门的工作经历佳。2、具备酒店销售学、酒店管理学、公共关系学和商务礼仪等知识的储备。3、了解合同法、企业法、旅游法以及有关涉外法规。4、具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。5、有较强的语言表达能力，包括熟练的英文及良好的英文。

协助部门进行操作和管理，以实现销售市场部所确定的销售额和收入目标。