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技术支持工程师

工作要求

  • 工作地区:北京
  • 职位类型:全职
  • 工资待遇:¥ 12.0-18.0万元
  • 学历要求:硕士以上
  • 工作地址:北京市海淀区东北旺西路8号中关村软件园17号楼1层B区101室

岗位职责/工作内容/岗位要求

Duties
• Technical support for customer issues via phone calls, email, or ticketing system
• Troubleshoot issues, execute a course of action, test the issue and update to the customer with the results
• Issues recreation in lab, bug report and defect verifications
• Communication internally with developers, QA and field engineers.
• Respond to customers in a timely/kindly manner
• Professional service engineer role includes duties like providing onsite/offsite support on design, implementation, troubleshooting, health check, writing documents, customer training, etc.

Hours
• 9:30am – 6:30pm Monday – Friday
• Weekend rotation
• Holiday rotation
• Short period travel might need on PS duties

Requirements
• Fluent written and spoken English skills, able to use English to communicate with worldwide customers.
• Understanding TCP/IP protocols in depth, familiar with protocols of VLAN, Routing and Forwarding, TCP, UDP, HTTP, DNS, SSL
• Strong network problem solving and troubleshooting skills
• Bachelor degree above in Computer Science or Computer Engineering Preferred

Preferred
• Experience in debugging and troubleshooting network appliance
• Experience configuring network devices such as switch, router, firewall, vpn gateway, etc
• Scripting language skills such as TCL, Perl, Python, or Shell
• Familiar with Linux environment and testing tools for network devices
• Network Certification such as CCNA, CCNP, CCIE, or equivalent

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最近更新:
2020-07-09
来源网站:
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北京市海淀区东北旺西路8号中关村软件园17号楼1层B区101室 地图

北京技术支持工程师 • 薪酬概况与就业形势分析

¥9910 该数据为平均值,取自4514 份样本

截至 2020-07-14

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北京技术支持工程师•就业前景分析
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