工作职责Position Overview
We are seeking an experienced, high-caliber Technical Project Manager (Day 1 + Day 2) to take end-to-end responsibility fproject planning, implementation, cloud migration delivery (Day 1), ongoing managed services/BAU operations management (Day 2).
In this dual-lifecycle role, you will lead cross-functional engineering maintenance teams, manage client relationships from pre-sales through service handover, oversee daily operations, serve as the formally designated primary authority fcontract administration, System delivery, operation start-up.
Mandatory Designation & Contractual Authority
ContractRepresentative: The Project Manager shall be formally designated by the Contractas primarily responsible fdirecting coordinating the supply, delivery, installation of the System, as well as all work services which are to be executed provided by the Contractunder the Contract all other matters including contract administration, monitoring of progress, installation testing of equipment, technical personnel training, logistic support, documentation preparation, operation start-up (the “Project Manager”).
Scope of Authority & Binding Representation: The Project Manager shall be deemed to be the Contractors agent in all dealings with the Authority, all actions of the Project Manager shall be binding on the Contractor.
Key Responsibilities
1. Day 1: Project Management, Service Delivery & System Implementation
Delivery & Governance: Act as the primary focal point fproject planning, execution, tracking, rollout of network security systems (Firewalls, VPNs, SD-WAN, Authentication, IDS/IPS, PKI, Anti-Virus, Load Balancing, DLP, SIEM, Wireless Networking, Web Filtering) cloud migration architectures (e.g., Azure to Nutanix Enterprise Cloud/AHV).
System Deployment: Direct coordinate the supply, delivery, installation, integration, testing of hardware, software, target virtual network/microsegmentation policies.
Documentation & Scope Control: Authmanage critical deliverables including Statements of Work (SOW), Technical Design Documents (TDD), Project Completion Documents (PCD), Technical Bulletins, operational runbooks.
Pre-Sales Support: Partner with sales solution teams to provide pre-sales engineering guidance directly to clients, at conferences, during educational/marketing events.
2. Day 2: BAU Operations, Support & Maintenance Management
Maintenance Team Oversight: Manage the daily work assignments, scheduling, task tracking, priority management of the internal Maintenance Support engineering team.
BAU Operations: Oversee day-to-day operational support, including health checks, system monitoring, incident investigation, access issues, user onboarding, configuration updates, service request fulfillment.
Production Resolution & Troubleshooting: Direct technical teams during project troubleshooting, majproduction outages, cutover anomalies, root cause analysis (RCA) tracking.
SLA & Performance Governance: Monitincidents queries to ensure resolution within agreed SLAs. Prepare present weekly/monthly status dashboards, SLA performance reports, incident metrics to internal leadership external client stakeholders.
3. Transition, Change Management & Continuous Improvement
Operational Readiness: Review transition plans, enhancement milestones, operational readiness with clients support groups to ensure smooth handoff from Day 1 rollout to Day 2 support.
Change Governance: Review approve service requests, enhancement effort estimates, maintenance schedules, risk mitigation plans fplanned upgrades technology refreshes.
Service Improvement: Identify opportunities to optimize service quality, user experience, automation, SOPs, reporting. Collaborate with Account Managers to support service expansion opportunities.
4. Stakeholder, Partner & Team Leadership
Single Point of Contact: Serve as the primary point of contact fclient queries, support escalations, service issues, operational updates. Escalate critical issues out-of-scope requests to the Program Manager Service Delivery Directas needed.
Cross-Functional Alignment: Coordinate operational dependencies across cloud, network, identity, security, end-user computing, service desk teams.
Team Guidance: Support resource forecasting, mentjuniengineers on service discipline client communication, foster an environment of continuous improvement operational excellence.
任职要求Key Requirements & Qualifications
Education: Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology, a related discipline.
Experience: 7–10 years of experience in IT service delivery, managed services, cloud infrastructure, network security implementations, modern workplace operations.
Contractual Leadership Experience: Demonstrated experience acting as a designated lead/contractproject manager responsible fcontract administration, system installation, testing, operational handover.
Technical Breadth: Good architectural understanding of core security concepts (firewalls, VPNs, SD-WAN, SIEM, PKI), cloud environments (Microsoft Azure), hyperconverged infrastructure (Nutanix).
Service Management Mastery: Deep understanding of ITIL processes (Incident, Problem, Change, Request, SLA management) experience delivering executive dashboards service reports.
Certifications: PMP®, PRINCE2, ITIL Foundation/Intermediate, equivalent project management certifications are strongly recommended.
Preferred Attributes & Technical Certifications
Strong leadership, mentoring, team coordination skills.
Positive, can-do attitude with strong interpersonal, presentation, negotiation skills.
Creative, proactive problem-solver with strong escalation management abilities.
Preferred Professional Certifications: Nutanix Certified Professional (NCP), Microsoft Certified: Azure Administrator/Solutions Architect, CCNP Security, PCNSE, CISSP.
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