-Responsible fthe independent delivery of profound administrative services in a local a global context. Ensure service levels are delivered in line with site requirements.
Majaccountabilities:
•General administrative support: takes care of general administrative tasks maintains the administrative processes also in case of absence of the line manager/team members.
•Interaction: Informs, advises supports the team associates from outside the team on processes, guidelines services that are specific to the department.
•Work processes in own area of responsibility: Supports optimization of current processes and/introduction of new modified processes.
•Handling of administrative projects tasks with clearly defined content time limitations.
• Acts as a team member fadministrative projects manages the administrative part of special tasks.
•Supervisory tasks: Guarantees a smooth adjustment to the job of new employees in the own area of responsibility.
• Takes over supervising fcolleagues in the administrative area (e.g. apprentices, new employees etc.) -Plan coordinate administrative procedures systems devise ways to streamline processes.
•Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable) Key performance indicators:
•Continuous improvement of processes procedures -Planning of the office needs & management of contracts with all contractor
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职位要求：
Diversity Management
Adaptability
Verbal Communications
Organizational Knowledge
Knowledge Management
Scheduling
Customer Service
Time Management
Written Communication
Communication
Workplaceganization
