• Participate the business user requirement gathering sessions, cooperate with local Partner, business owner key stakeholders to determine the true requirements.
• Provide operational maitenance support This invludes activeties such as system testing, system training user feedback collection analysis.
• Partner with other teammember to complete any other digital project implemtation tasks.
Knowledge/Education Required
• Knowledge of technical architecture, software development, computer system.
• Knowledgeable with Cloud (Azure, AWS, etc.), Database, Application Security.
• Minimum 2 years digital project execution related working experience, Healthcare, Medical Device, pharmaceutical industries.
• Excellent English writingal skills.
• Strongganizational Business Analyst skills.
• Excellent communication interpersonal skills.
• Ability to work under pressure meet tight deadlines.
• Strong problem-solving analytical skills.
• MS BS in Medicine, Biologic Engineering Computer Science is preferred.
• PMI, PMP, ITIL, CSM Certificated is preferred.
• Experience on digital innovation projects is preferred. (e.g., AI/ML)
Key Performance Indicators & Deliverables:
1. Business requirements & stakeholder satifaction
KPI:
• Ensure the requirement accurate ≥ 95%
• Complete requiremt-gatherining session within agreed time.
• Achive stakehoder satisfaction ≥95%.
Deliverables:
• Comprehensive business requirements document including requirement garhering,analysis validation.
• Stage-based requirement review reports.
• Technical implementation documentation.
2. Digital product support
KPI:
• Maintain system uptime ≥99%.
• Resolve 100% of critical issues within SLA.
• Execute test cases successfully (≥95%) identify ≥90% of critical defects during testing.
• Deliver projects support requirement on time within scope/budget.
• Provide ≥1 training session per project.
Deliverables:
• System matentaiance report testing reports.
• Issue resolution logs root cause analysis reports.
• Digital innvocation project deliverables
• User manuals training materials.
3. Others
• Resolve complex technical problems within ≤3 business days.
• No compliance issues (E..g., Phsihing email, Data breach)
Deliverables:
• Provide detailed logs fresolved technical issues, including root cause analysis, resolution steps prventive actions.
• Ensure no violation of company compliance guidelines.
