Introduction to the role：
This position is responsible to provide technical service of SRHeavy Stationary Mobile (crushers, screens, etc.) develop aftermarket business in export market.
The incumbent will provide customers distributors technical support, field service, training on operation, maintenance, service of the product.
Main responsibilities：
61 Effectively communicate with internal colleagues external customers/distributto response service requests, diagnosing equipment problems providing timely effective solutions.
61 Performing on-site repairs, maintenance, installations, start-up training of equipment.
61 Respond to customer complaints escalate complaints process internally to resolve the problem in a timely manner.
61 Responsible to aftermarket business, managing with sales tools of aftermarket, negotiate with customer on contracts, to reach KPI on aftermarket sales.
61 Documenting service aftermarket activities, including service reports, warranty reports, parts sales & inventory, customer communication, to maintain accurate records ensure traceability.
To succeed：
Essential
61 Fluency in English language
61 Bachelor’s degree in mechanical engineering, electrical engineering related field.
61 5+ years of experience in crushing & screening industry as a service manager/engineer, field service technician similar role in technical support maintenance
61 Excellent problem-solving diagnostic abilities, with the ability to analyze resolve technical issues efficiently.
61 Customer-focused attitude with strong communication interpersonal skills.
61 Ability to work independently as part of a team in a fast-paced dynamic environment.
61 Willingness to travel to customer sites as needed work flexible hours, including evenings weekends.
Desirable
61 Fluency communicating with customers in diverse regions
