· Ensure that all requests from “Personal Guest Service” is handled promptly properly logged.· 确保从服务中心接到的客人要求能够被迅速处理并满足。· Work closely with the Reception to ensure correct room status at all times. · 与接待部密切合作确保任何时间内正确的房态。· Issues, receives, records controls all Housekeeping pagers. · 发放，收回，登记和控制所有管家部手机。· Handle, record follow up on loan items extra supplies to guests. Conduct monthly inventories of on-loan items. · 处理，登记和跟踪借出物品，每月盘点一次出借物品。· Record status of daily attendance fall Housekeeping associates. · 记录所有管家部员工出勤的情况。· Prepare monthly reports as required. Render assistance to respective Housekeeping sections, Linen/Uniform, Floors, Public Areas, Laundry in preparing their monthly reports inventories. · 按要求准备月报表。为管家部各部分，即布草房，楼层，公共区域，洗衣房准备月度报告和盘点提供帮助。· familiar with housekeeping departments procedures of goods collection, delivery inventory· 熟悉管家部各项物品的领货、发货及盘点的工作流程。· 能够对管家部仓库的物品摆放进行合理的规划，同时能对客房部各分部所领用的物品进行有效的控制。· Review the monthly Housekeeping Manning Guide. · 更新管家部月度人力报告。· Know how to use computer support the office work if possible. · 熟练掌握电脑，为管家部办公室工作提供帮助· Co-ordinate work progress of Pest Control Personal, Machine & equipment repairs Grounds Garden from external company. · · be able to make a reasonable plan fthe storage of housekeeping department, control the items received by each division of housekeeping department.· Reports guest complaints to superiimmediately .及时向上级反映客户的投诉情况。· Complies with Hotel’s health, safety hygiene policies adheres to conduct personal grooming hygiene standards. 遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生标准。· Completed guest service request within 10 minutes.在10分钟内完成宾客的各项服务需求。· Be obliged to learn and well-known other department’s professional knowledge and skills.必须有义务学习除本专业以外的其他专业领域知识与技能。· One specializes in many abilities, through training learning, you can also use your expertise in other positions.一专多能，通过培训和学习在其它岗位上同样发挥自己的特长。· Anticipating meeting guests’ needs, the by creating WOW stories in one’s own way.遇见并满足客人需求，以自己的方式创造惊喜故事。· Having feedback from guests, fulfilling daily operation.获取客人反馈并在日常运作中实践。· Always willing to offering lateral service according to operation needs.根据运作需要总是愿意主动提供协助。
