Job description：
1. Multi-Channel Case Resolution:
Address customer inquiries through various channels including mail (e.g., COD/COV/Cancel/amendment/Due Diligence check/VGM, etc.) phone, ensuring timely effective resolutions.
2. Counter Operations
Manage customer Bill of Lading (BL) release amendment requests via multiple channels including mail, phone, face-to-face interactions
Oversee security paper management, including counter self-printing web printing fcustomers, ensuring secure efficient document handling.
3. Customer Operational Onboarding:
Lead the customer operational onboarding process, ensuring new customers adapt to PIL business operational procedures fast smoothly.
4. DD / DAR Application:
Handle DD filling, verification, DAR (Detention/Demurrage Additional Request) applications, ensuring compliance with protocols.
5. Customer Satisfaction:
Be accountable fmaintaining high levels of customer satisfaction throughout the case management customer operations process.
Job Requirements:
1. Current undergraduate postgraduate student.
2. Logistics international trade majors-related are preferred. Candidates from other majors with a strong willingness to develop a career in the shipping industry are also encouraged to apply.
3. Must be able to commit to a full-time internship be available f4-5 days per week.
4. Proficient in M365.
5. Good Communicator: The staff will demonstrate an ability to communicate effectively (written verbal) with stakeholders to detail to the tasks assigned.
6. Team Player: The staff must be a team player, fostering strong working relationships with colleagues to achieve collective success.
7. Customer-Focused: The staff should maintain a customer-focused mindset.
8. Able to communicate in English (CET-4 above.) Mandarin, both verbal written.
