设施经理岗位职责

Key Responsibilities


合同Contract •全面理解合同条款、服务范围和顾客期望，努力满足客户需求 Understands the contract terms, conditions, service scope client’s expectations at a detailed level, makes great efforts to meet customer needs
•有效调配资源，在满足甚至超越合同要求 Directs management resources to ensure that service levels are met and/exceed throughout the life of the contract
•为客户在合同约定之外的服务需求提供建议书并协商报价 Prepares proposals negotiating profitable compensation frequested work outside theiginal contract
•确保各项工作符合合同约定 Ensures that work perform is covered by the contract
· 达到并超越公司制定的财务指标
Achieve exceed company financial target
· 严格遵守客户及公司的各项合规要求 Strictly follow client CBRE compliance regulations 客户Client
•和客户紧密合作以确保满意度。根据工作计划，收集、理解和管理客户期望。 Works closely with the client customers to ensure satisfaction. Ensures the capture, understanding management of client’s expectations in line with a detailed operational plan
•制定客户业务计划，从而为客户建立积极主动的战略目标，在此基础上执行方案和计划。 Establishes a business plan to capture the strategic initiatives targets fthe client the activities actions to deliver on these
•定期与客户进行业务回顾以确保客户的期望与所提供服务保持一致性，及时汇报活动、趋势、花销及改进情况 Periodically conducts business reviews with the client to ensure alignment between expectations delivery, reports regularly on activity, trends, spend, improvement initiatives
•权衡和管理关键收益结果的交付情况，确保与设施计划和顾客期望及商业需要向匹配。 Measures, monitors reports on the delivery of the key benefits outcomes to the client, in line with the Facility Plan client’s expectations business needs
•向顾客展示提升业绩的商业案例，包括顾客满意度和生产力、过程改进和资产使用、安全、生产力和循环利用等情况 Presents business cases to the client fimprovement to their business in terms of the clients staff satisfaction productivity, process improvement asset utilization, safety, productivity life cycle 营运管理Operational Management
•执行客户相关政策，业务流程和标准 Administers client policies, business procedures standards at the account to ensure compliance within the account wide
•建立安全工作程序，确保安全目标的实现或超越 Establishes the account safety program ensures that all safety program goals objectives are met/exceeded
•建立流程/绩效管理方法，在质量控制、活动、安全、成本和顾客满意度的表现和趋势方面进行追踪、分析并提供报告 Establishes procedure performance metrics; tracks, analyses, reports performance trends in terms of quality, activity, safety, cost, customer satisfaction •建立和管理紧急事件、连续性业务、事件管理计划及包含政治汇报的流程，并确保与客户和世邦魏理仕指导方针相一致。 Establishes manages an emerging issue, business continuity incident management plan process including reporting regime in line with client CBRE guidelines
•为服务团队提供技术和管理指导，合理利用资源，努力提高客户的满意度并降低成本 Provides the technical management direction fall facility management services teams taps our resources to reduce cost increase satisfaction
•与同事共享改进过程 Shares process improvements with peers
•指导服务团队解决营运中出现的问题和挑战 Provides operational leadership in problem solving decision making to ensure that account issues challenges are resolved proactively
•提供客户所需的报告 (月度报告/KPI报告/整改报告) Provide reports which client needs (monthly report/KPI report/Improvement report)
•主动巡检,保证客户现场的服务质量和客户满意度 Inspection actively to ensure the quality of on-site services customer satisfaction •人员培训 Training fon-site employees
•持续改进现场服务质量 Continuous improvement of the services quality 人力资源管理HR Management
•为每一名团队成员制定绩效指标并定期进行总结 Conducts performance reviews goal-setting with key site resources each employee under the direction
•在人力资源部的协助下，招募合适的员工 Recruits the suitable key management staff fteam with the help of HR Dept.
•建立和领导一支高度敬业的团队 Establishes leads a highly engaged account team
•发展和实施详细的人员发展和接替计划 Develops implements a detailed succession people development plan
•与项目的全体员工建立及时、有效的沟通，从而建设强有力的双赢关系 Provides timely effective communications with all employees within the project inder to build strong win-win relationship •定期与管理层人员交流分享重要信息 Communicates regularly with management to share critical information
•建立适合本部门的培训方式，培训、指导团队员工，帮助他们不断提高 Establishes a site base training plan trains coaches the team to achieve the development
•按照正规的发展计划，对实施副经理进行培训、发展。确保为他们传授正确的经验、知识，为成为一名合格的实施经理做好准备。 While a deputy IFM Manager is assigned, supervises his her training development under a formal development plan. Ensures they are provided with the exposure, experiences, coaching direction to prepare them as a future IFM Manager


Qualifications Education:


教育背景 Education Background
本科或等同学历. 英语4级 ² 技术、企业管理、酒店管理、工业管理专业 Majin Technical, Business Management, Hotel Management Industrial Management discipline
工作经验 Working Experience
10年以上设施支持及维护领域管理经验，10 years above of management/supervisory experience in the facilities support and/maintenance operations， Cleaning & Security service experience

职位描述：
1.泛电子半导体/光伏行业特气、化学品系统运维管理；为客户提供安全稳定的厂务系统供应；
2.根据系统运行情况调整计划和施工活动，进行安全质量管理和项目控制，合理的控制费用和人力预算；
3.跟进收付款及制定收付款计划；
4.领导厂务设施团队，提升并培养下属的履职能力
5.遵守SOP，保证合同的履行，编制应急计划，提供合理化建议。
6.领导和管理项目团队/分包商为客户提供符合合同要求，并超过客户满意度的服务.
7.二次开发 与客户/合作伙伴建立并维护一个良好的工作关系，为公司形成良好的信誉，培育商机改进项目和发展新项目。
8.其他负责完成上级领导交办的其他工
任职要求：
1.本科以上学历，电气/机械/暖通或化工专业，
2.具备10年以上厂务特气、化学品管理经验；
3.具备一定的EHS知识；
4.泛电子、新能源行业经验；
5.有良好的服务意识及抗压能力；
6.具有良好的沟通能力和组织协调能力；

任职要求：
1）全日制本科及以上学历，电力、暖通、制冷等相关专业毕业；
2）具有注册公共设备工程师或中级工程师不做学历和专业要求；
3）10年以上综合设施工作经验，有5年以上高端制造（FAB、显示行业、精密制造、集成电路等行业）设施运维管理经验，有3年以上30000m2洁净室管理经验；
4）有20万平米建筑面积/2500冷吨/2万KVA容量以上业态工作经历；
5）能使用各类办公软件；
6）其他：工作积极主动、热情待人；