technical support engineer岗位职责

Main responsibilities：
61 Business contribution from Engineering side:
· Product support of liquid ring elements/systems, which includes drawing/model creation revision,
Engineering change management, ERP master data management, support to multifunctions on technical
related topics, supports on standard non-standard design
· Non-standard design of liquid ring element/system, which includes transferring the technical specification from customer to non-standardder execution team, doing customized design providing key technical deliverables (drawings/model/BoM/documentation/necessary input from technical side) to project team.
61 Technical Support: Ensure efficient professional output on the commitment of Engineering related topics to supply chain, in-house manufacturing process aftermarket. Implement complex analysis, verification continuous improvement on products.
61 Teamwork: Develop positive relationships to promote collaboration among multifunctional teams. Support guide the other departments in their technical needs. Actively support the other teams whenever this cooperation is the more effective sustainable way to reach the company objectives.
61 Standards & Compliance: Ensure product portfolio continuously meets legislative, industrial, corporate standards through design, safety review certification processes.
61 Ensures that all areas under direct control, are conducted work in a safe effective manner in compliance with the Companys Health Safety policy as well as all applicable regional laws regulations related to labor, safety environment.
61 Live according to consistently promote the behaviors associated with the 5 competences of Atlas Copco’s talent framework, towards your colleagues superiors. Develop support a spirit of open communication, fairness, non-discrimination respect fthe individuals towards your colleagues superiors. Maximize transparency in all activities. Implement safeguard the business code of practice in all areas under direct control actively review audit fcompliance.
Education
61 Degree in a Mechanical Engineering Science discipline.
Experience, competence knowledge
61 Experience in the area of new product development technical support. Experience in liquid ring technology and/other small clearance rotary machines would be preferable.
61 Experience in a number of the following areas; heat transfer thermodynamics, rotating element bearings, lubrication systems, electric motors, gearboxes, small clearance mechanisms, vacuum technology
61 1 multiple of the following aspects should be gratified
· 2+ years experience with rotating machinery. Technical interpretion on pump mechanism is preferable.
· Fluent 3D model creation competence, practice on AutoDesk Inventwould be preferrable
· Experience on complex skid design rotary machine design would be a plus
· Knowledge on tolerance analysis small clearance machines
61 Analytical mindset a good communicatin an international environment. Teamplayer
Language
61 Fluency in reading/written English, basic competence of communication with international English speakers.
Others
61 Analytical mindset a good communicatin an international environment. Teamplayer.
61 Experience with cooperating in a decentralisedganisation working with different processes development ways.

職位職責：
1.負責香港及澳門地區客戶的技術支援工作（以售前職責為主，兼顧部分售後職責），對客戶的基礎架構進行分析、梳理、挖掘潛在商機，擔任客戶端英方軟件端到端技術接口人，工作地點設於香港;
2.針對潛在商機，負責英方軟件相關解決方案的講解、演示、POC 測試、技術方案編寫、標書編製及投標講解工作；
3.必要時可於客戶端開展方案實施工作；
4.配合銷售團隊完成業績指標。
職位要求：
1.本科學歷、持有學士學位，計算機相關專業；
2.能流利使用粵語、普通話、英語溝通交流；
3.熟悉業務連續性（容災、備份）的基本原理；
4.熟悉主流容災軟件、備份軟件（NBU、Veeam 等）的架構；
5.具備豐富的售前項目經驗，擁有相關工作背景；
6.具備優秀的溝通協調能力，責任心強且具備出色的服務意識；
7.熟悉 Linux、Windows 等主流操作系統的基本原理，能對相關平台開展運維管理工作；
8.熟悉主流數據庫（Oracle、SQL Server、MySQL 等）的基本架構，能熟練使用及管理相關平台；
9.熟悉雲平台（VMware、VCF、Fusioncompute、HCS 等）、大數據平台（CDP、Fusioninsight、HDFS、Hive）的基本概念及核心組件；
10.具備 Linux、Windows、數據庫及雲平台相關的實際操作能力
11.持有數據庫、操作系統、虛擬化、雲平台等相關專業認證證書者優先，具備香港本地工作經驗者優先。
Job Responsibilities:
1. Responsible fproviding technical support to customers in Hong Kong Macau (mainly pre-sales responsibilities, with some post-sales duties), analyzing,ganizing, identifying potential opportunities in customer’s infrastructure, serving as the end-to-end technical contact point fI2 software on the customer side, based in Hong Kong.
2. Fpotential opportunities, responsible fexplaining I2 software-related solutions, delivering demonstrations, conducting POC, writing technical proposals, preparing & answering RFP documents;
3. Implementing solutions at the customer site when necessary;
4. Cooperating with the sales team to achieve performance targets.
Job Requirements:
1. Bachelors degree in computer science-related fields;
2. Based in Hong Kong, with fluency in Cantonese, Mandarin, English fcommunication;
3. Familiarity with basic principles of business continuity (disaster recovery, backup);
4. Familiarity with mainstream disaster recovery backup software (such as NBU, Veeam);
5. Extensive pre-sales project experience with a relevant work background;
6. Excellent communication coordination skills, strong sense of responsibility, outstanding service awareness;
7. Familiarity with basic principles of mainstream operating systems such as Linux Windows, have strong hands-on experiences on these platforms;
8. Familiarity with mainstream databases (Oracle, SQL Server, MySQL, etc.);
9. Understanding of cloud platforms (VMware, VCF, FusionCompute, HCS, etc.) big data platforms (CDP, FusionInsight, HDFS, Hive), including basic concepts core components, know how.
10. Strong hands-on skills in Linux, Windows, mainstream database cloud platforms;
11. Preference fcandidates with certifications in databases, operating systems, virtualization, cloud platforms, those with local work experience in Hong Kong.

Responsibilities:

提供专业的IT技术支持与服务，熟悉供销存管理系统
解决客户在使用过程中遇到的技术问题
与团队合作，确保服务质量和客户满意度
熟悉业务、培训/收集/沟通/协调业务
能够解决办公室日常操作问题，熟悉办公常用软硬件
熟悉局域网基本信息，熟悉网络基础设备，能够维护基础网络

Requirements:

本科以上学历，计算机相关专业
4年以上公司系统管理技术支持工作经验
具备出色的沟通能力和问题解决能力
系统及软件安装操作及问题排除能力，有相关工作经验者优先