职位描述 Job description
1.提供房间清洁服务和开夜床服务,确保按照酒店的标准和要求完成服务。
Provide room cleaning service turn down service to assigned guest rooms to ensure service is completed according to hotel standard guest requirement.
2.整理家具,补充房间日用品,确保房间清洁和物品摆放达到酒店标准。
Set up furniture replenish room amenities to ensure room set up is met with hotel standard.
3.检查退房,报告和补充迷你吧物品,确保按照酒店的标准进行操作。
Check checked-out rooms, report & replenish mini bar items quantity to ensure Policy & Procedure are followed.
4.向楼层主管/秘书报告所有机械故障,确保客房内和工作区域所有设备正常运作。
Report to FloSupervisor/Administratof any mechanical problems to ensure all machine lighting, pumping, fixture furniture are kept in good condition within guest rooms working area.
5.迅速礼貌地递送客人需要的物品,确保为客人提供标准服务,例如:洗衣服务,擦鞋服务,借用物品等。
Handle deliver guests requests promptly with courtesy to ensure quality service is provided to guest, such as : Laundry service, shoe shine service, loan item etc.
6.所有客人失物应立即交至客房部办公室。
Reports of lost found items to HSKP office immediately.
7.在紧急情况如火灾、停电和炸弹恐吓时随时准备执行分派的任务。
Is prepared to implement assigned tasks during emergencies such as fires, power cuts bomb threats.
8.报告楼层内任何特殊事件,确保客人和酒店员工的安全。
Report any irregular matter on floto ensure safety security are provided to guest, employee hotel.
9.确保所有清洁设备,工作间,工作车的干净整洁并保证卫生达到标准。
Responsible to keep all equipment, machinery, working station, working trolley clean tidy to ensure hygiene standard is maintained.
任职要求 Qualifications
1.有相关工作经验者优先考虑,但不强硬要求。
Same relevant experience is preferred but not required.
2.良好的沟通技巧,普通话流利。
Possess good common sense communication skills,speak fluent Mandarin.
更新于 2026-06-10