礼宾员岗位职责

Work closely with colleagues to ensure service experience that meets the brands requirements.
与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验。
Execute job tasks according to the pre-defined standards & procedures in compliance with the company employment handbook.
根据拟定的规定条例以及公司同事手册执行其职责范围内的工作。
Ensure all areas on the forecourt parking areas are up to standard all operating equipment is well-maintained.
确保酒店正门前区及停车区域符合标准,所有营运设备运作正常。
Be familiar with the Brilliant membership.
熟悉卓逸会内容。
Demonstrate honesty, reliability, ethics, professionalism; demonstrate consistency between words & behaviour.
展现诚实、可靠、规范及专业的工作礼仪。
Build positive productive working relationships with customers, superiors, business partners, the community; encourage this behaviour in others.
与宾客、同级、上级、合作伙伴及社区建立正面及有效的工作关系。并鼓励其他同事也依照此行为准则。
Accept personal responsibility accountability fachieving.
承担个人责任并及时完成任务。
Be fully knowledgeable about the hotel facilities, functions local area information.
熟知酒店设施，功能及当地区域信息。
Ensure a smooth co-ordination between the individual sections of Front Office.
确保与前厅部各部门建立良好的合作关系。
Liaise work closely with other departments to resolve any operational issues.
与其他部门保持紧密联系和工作从而解决日常营运遇到的问题。
Report to work on time as scheduled.
按照排班表准时上班。
Knowledge of how ones work aligns with the overall business/brstrategy, ultimately shareholder value.
知道如何工作从而与整体业务与品牌战略保持一致，*终体现股东价值。
Add value through operational efficiency through process improvement.
通过工作效率和过程改进提升价值。
Be familiar with hotel emergency procedures e.g. fire alarm.
熟悉酒店对于紧急情况的程序，例如：火警。
Respond to guest requests before departing your shift.
在离岗前回复宾客的需求.
Actively participate in meetings as requested. Attendance must always be on time.
按照要求积极参与会议，并保持准时出席。
Perform any duties assigned by the Management.
执行任何管理层委托的工作。
Delivers picks up guest baggage as assigned by Team Leader above.
根据领班及以上管理者的安排为客人运送行李。
Stores luggage according to standards.
根据标准储存行李。
Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.
为客人提行李时，指引抵店客人到办理入住登记的地方。
Directs guests visitors to any of the Hotel’s facilities.
指引客人及来访者到酒店的设施。
Transports guest’s luggage to their room in an efficient manner.
快速将客人的行李送至房间。
Maintains cleans all trolley equipment at Bell Service to maintain a professional image.
保持行李房所有行李车及设施的干净，以保持专业的形象。
Escorts guests to their rooms, explaining all in-house room facilities.
陪同客人到房间并解释酒店及客房的设施。
Opens closes car doors fguests whenever the opportunity arises.
主动为上下车的客人开/关车门。
Loads unloads guest’s luggage farriving departing guests. Ensuring the proper handling, storage, security procedures are followed.
为离店及抵达的客人装、卸行李。确保遵守正确的处理、储存、安全的程序。
Prevents entrance of unauthorised undesirable persons.
阻止闲杂人员进入酒店。
Ensures a sales attitude is adopted at all times maintains an awareness of all sales opportunities within the Hotel. Fully complete the hotels seasonal product sales tasks.
保证具有营销员的态度，并抓住酒店内的一切销售机会。全力完成酒店的季节性产品个人销售任务。
Comply with rules regulations of the Colleague Handbook.
遵守《员工手册》的各项规章制度。
Ensure the timely completion of seasonal sales products fthe hotel, including but not limited to New Year gift boxes, rice dumplings, mooncakes.
按时完成酒店季节性销售产品，不局限新年礼盒、粽子、月饼。
Comply with attendance policies follow managements shift arrangements regarding overtime work leave.
遵循考勤制度，服从管理人员安排的合理加班和休假。
100% Complete hotel job-related training courses.
100%完成酒店和岗位相关的培训课程。
Complete review tasks on all platforms to improve the hotels reputation market ranking
完成各平台点评任务，提升酒店声誉和市场排名。

岗位职责：
行李服务热情协助宾客搬运行李，确保行李运送过程安全、稳妥、及时。
负责行李寄存服务的办理与登记，确保存取流程规范、记录清晰。
委托代办服务为有需要的宾客提供委托代办服务，如物品递送、信息咨询等，满足宾客合理需求。
遇雨天主动为宾客提供雨伞租借服务，做好租借登记与回收管理。
行李与物品安全管理确保所接收的行李、包裹及其他物品的安全，妥善存放于指定区域，防止遗失或错拿。
严格按照程序处理宾客遗留物品，做好登记、保管及后续跟进工作。
行李房管理负责行李房的日常管理，保持环境整洁、物品摆放有序。
确保行李及各类物品的接收、存放、提取等操作符合酒店标准流程。
任职要求：
中专及以上学历或同等文化程度。
工作认真细致，作风踏实，吃苦耐劳，反应灵敏。
普通话标准流利，具备良好的沟通表达能力。
有酒店礼宾或相关服务岗位经验者优先。

负责物业安保工作，车辆指引等。退伍军人优先。