领位员岗位职责

岗位职责:
1.酒店内餐饮门口热情迎接客人，确保提供优质的接待服务。
2.引导客人就座，并提供必要的帮助和指引。
3.保持专业的仪表及礼貌的态度。
任职要求：
1.身高165以上，形象靓丽，有热情。
2.性格开朗，能和客户沟通及交流。
3.能够保持积极的工作状态，对待工作认真负责。
班次：做一休一，提供工作餐

岗位职责：适用礼貌语问候迎接客人，为客人领位，并保持微笑；接听电话，接受客人的预订信息并使用礼貌用语；时刻保持前台区域干净整洁；根据餐厅的标准和定位提供周到细致的接待服务；送走客人并提醒客人带好随身物品；完成上级交代各项事宜和每日工作计划；为客人递送账单和结账，营业结束后负责收银结算；岗位要求：形象气质好，仪表端庄，沟通能力强。有酒店同岗位工作经验优先录取

Key Functions 关键职能:
Guest Relation:对客关系
- Greet welcome guests warmly upon arrival, ensuring a positive impression in line with Armani Caffè’s standards.
在客人到店时热情地迎接客人，确保按照Armani Caffè的标准问候客人，留下积极的印象
- Escort guests to their assigned tables, ensuring seamless coordination with the service team.
引领客人到他们预定好的座位，与服务团队进行沟通确保流程的无缝衔接
- Manage maintain the reservation system, confirming bookings accommodating walk-ins when possible.
管理及维护预订系统，确认预订，并在可能的情况下接待未预约散客
- Handle guest inquiries regarding the menu, special requests, seating arrangements, ensuring their needs are met promptly.
处理客人提出对菜单、特殊要求或座位安排的询问，确保他们的需求得到及时满足
- Communicate guest preferences special requests to the Assistant Receptionist Manager, Chef, service team.
与前台副经理、厨师和服务团队沟通客人的用餐喜好和特殊要求
Operational support:运营协助
- Ensure menus are updated present at the reception desk, verify that any changes are reflected accurately.
确保菜单及时更新并放置在前台接待区，并确认菜单中更改部分的调整
- Collaborate with the Assistant Receptionist Manager to monitseating availability manage the flow of guests during busy service periods.
与前台副经理配合，在餐厅上座率高峰时段按照客流量把控座位的可用性
- Assist in maintaining a clean,ganized, professional reception area.
专业有序的协助保持接待区域的整洁
- Keep accurate records of reservations guest details freference by management the service team.
保留准确的预订记录和客人详细信息，以供管理层和服务团队进行数据参考

- Be attentive to the dining area, offering support to the service team when the reception is clear, such as helping to set up tables assist with service.
关注用餐区，在完成预定接待的同时，灵活为服务团队提供支持，例如进行桌面摆台或协助对客服务
Service Support:服务协作
- Support the FOH staff during peak hours by assisting with seating guests providing additional help in the dining area.
在餐厅高峰时段协助餐厅员工安排客人就座或在用餐区提供对客服务
- Ensure smooth transitions between guests arriving being seated, helping with service flow when needed.
确保客人从到店至就座期间的顺利过渡，在需要时协助服务
- Monitguest satisfaction throughout their experience, relaying any feedback to the Assistant Receptionist Manager..
观察客人的满意度，并将客人反馈分享给前台副经理
Responsibilities:岗位职责
61 Provide a warm professional welcome to all guests.
客人到店时提供热情、专业地问候
61 Manage reservations ensure timely seating of guests.
合理分配管理预订，确保客人及时入座
61 Communicate guest requests preferences to the Assistant Receptionist Manager, Chef, service team.
与前台副经理、厨师和服务团队沟通客人的要求和喜好
61 Assist the service team during busy periods, helping with guest needs maintaining a smooth flow in the dining area.
在用餐高峰时段协助服务团队，帮助满足客人的需求，维持用餐区的服务顺畅
61 Ensure menus are up-to-date available at all times.
确保菜单及时更新，并随时可用
61 Maintain a clean, well-organized reception area.
保持接待区域整洁有序
Specifications 岗位要求:
Academic / Professional Qualifications 学历 / 职能等级
61 High school diploma equivalent. Hospitality guest services training is a plus
高中毕业或同等学历，有酒店或对客服务培训经验者优先
Work Experience 工作经验
61 Previous experience in a guest-facing role, preferably in a restaurant, hotel, luxury environment.
有从事过高端餐厅或酒店前台接待工作经验优先
Required Skills 要求技能
61 Excellent communication interpersonal skills, ensuring guests feel welcomed well-cared for.
优秀的沟通技巧和人际交往能力，确保客人体会到热情和周到的服务


61 Strongganizational abilities, especially in managing reservations seating arrangements.
较强的组织协调能力，特别是在预订和座位安排方面
61 Team player, with the ability to collaborate with both the service kitchen teams.
具有能够与服务团队和厨房团队协作精神
61 Attention to detail, ensuring the accuracy of menus guest requests.
关注细节，确保客人提出对特殊菜单要求的准确性
61 Calm under pressure, with the ability to handle multiple tasks during busy service periods.
在压力下保持冷静，能够在服务高峰期间处理多项任务
61 Flexibility to assist in various roles within the restaurant when needed.
当有需求时可以灵活地协助餐厅进行服务
61 Basic knowledge of Microsoft Office (Word, Excel) fupdating guest lists reservations.
具备基础的办公软件(Word, Excel)更新客人名单和预订的技能


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