A. Accountabilities
Customer Acceptance Delivery Manager (CADM) is accountable fthe On-Time, On-Quality and
On-Customer Satisfaction delivery of an Aircraft fleet to airlines customers/lessors. She/he is the leader of
the Customer Acceptance & Delivery Multi-Functional Team (CAD MFT), manages the risks (technical,
industrial, certification, definition, planning, contractual aspects) to meet the objectives of deliveries within
defined technical quality standard, within cost, to meet customer expectation satisfaction
objectives.
B. Main activities
• Lead individual aircraft risk management on aircraft technical status industrial planning along
CAD phase, within the MFT, in close liaison with Final Assembly Line (FAL), follow all industrial,
technical quality events arising during FAL Delivery.
● Accountable fthe Go/No Go decision at Hand-Over (milestone) to Delivery, fA/C acceptance to
start the Delivery phase.
● Ensure subsequent mitigation activities to trigger launch recovery actions through FAL, Functions
Cross Plant’s Management, at all appropriate level to meet delivery objectives customer
expectation.
● Support FAL in case of majtechnical issues, by defining proposing solutions whereby customer
acceptance (buy-in) cost balance decisions are needed.
● Prevent aircraft delivery from any detrimental situation, escalate when necessary to Executive
level fany relevant customer acceptance delivery blocking issue.
● Ensure the continuity of the Fulfill Customerder (FCO) process as such: Assure that starting of
FAL meeting, cabin compliance check review meeting certification walk around checks are
scheduled in due time that all items are identified address in timely closed manner.
● Ensure accurate, reliable on time information flow to the Customer, by leading the MFT in
close liaison with FCO Manager Team members through regular meetings with Customers from
St 40 to TAC.
● Decide on balanced delivery milestone contingencies, between On Time delivery Company
financial target (inventory), in case, to protect company interest against any undue customer queries,
which are beyond manufacturer standard.
● Gather treat the Customer Satisfaction Improvement Performance (CSIP) feedbacks and
organize post-delivery meeting within MFT appropriate level flesson learnt reply to
customer.
● Keep feedback loop together with Customer Service department ftechnical issue after aircraft
delivery, in-service issue, to ensure continuous improvement on upcoming delivery aircraft in Plants
FAL to meet customer expectations.
● Steer lead the continuing improvement actions project fCAD CSIP aspect.
C. Outputs
● CADM is key success factto A/C delivery, as leader of CAD MFT;
● Within MFT, CADM treat the CSIP to secure feedback loop to customer
● Maintain permanent relationship with Customers to improve CAD process.
更新于 2026-10-05